iPhix

This store doesn’t stand behind their products. My fiancé purchased a phone case and within less than one month it started to fall apart. The store manager refused to exchange the case for a non-​defective product. I would highly dissuade any consumer from doing business with this chain.

I brought my Nexus 5 in for a screen replacement, but when I received it back I noticed that the casing had been cracked during the repair, just below the volume rocker. I brought it back into the store to ask about warranty and was told they didn’t cover it but they would follow up with their manager and give me a call. After waiting over a week with no follow-​up call I called back into the store and although they remembered the issue, there was nothing that could be done for me. Annoyed that they hadn’t at least called me back like they said they would, I emailed the manager (Cindy) directly and explained what had happen. She responded almost immediately apologizing for the treatment I had received and saying this was the first she had heard of the issue. After a few emails back and forth she asked if I would bring the phone back into the store to have it examined by one of the senior technicians. I did so, and left the phone with him to take a look at. When I came back to pick it up they had fixed the crack at no charge. So in the end I received the service I believe I should have in the first place, however it took some persistence, as the counter staff, while very friendly, didn’t follow up on the problem like they said they would. Cindy was fantastic in all of her response and concern to the issue however, which is the reason I am giving a four star rating and would consider bringing my phone back there for future fixes.
I should note that the screen replacement they did do for me was excellent as well, and if it weren’t for the cracked casing and issues that followed it would have been a 5 star rating.

I bought a screen for an iPhone 4s which was defective. They would not exchange the part although less than 24hrs has passed.
The manager was very rude to say the least.

SMASH… iPad hits the sidewalk and then AAAAAGGGGGHHHHH goes the 6 year old. Thankfully iPhix had the parts to fix our shattered iPad screen in stock and they were able to turn it around in record time. They even let my son throw the shattered glass in to the bin in the front of the store that shows how many devices they’ve fixed. I’ve recommended iPhix many times based on word of mouth. This was our first experience having to use them for ourselves. I was not disappointed! Great customer service!!!

Outstanding service. Exceeded my expectations. Broken iPad screen replaced well, at price specified, with friendly, knowledgable people who do what they say. And fast. Definitely a WOW.

I took my son’s iPhone 4 to iPhix after he washed it, thinking it was garbage. They dried it out, replaced the battery and it was good as new! They work miracles!

The folks at iPhix went over and above for me when my iPhone 4 finally died. Initially they installed a new battery, and when that failed to correct the problem (my iPhone was way too far gone) they refunded the charge for parts and labour. iPhix only charges a $ 5 assessment fee, uless you walk away with a working phone. $ 5 is not much when you consider they spent several hours over two days working on my phone. They even went so far as to load my pictures and contacts onto a key drive for me. The staff were courteous, and didn’t give me any I-told-you-so’s when it turned out that I had caused the problem in the first place. Apparently, using a second-​rate car adapter with too high voltage melts your gear. Good to know!