Honda West

Like most of reviewers here, I have mixed feelings about Honda west. I bought my first Honda in 2012 from here. It was not so much about the dealership, but I simply fell in love with the 08 accord coupe when I saw it. From the very beginning I felt like I was just another custom, and nothing they did really made me feel like they appreciate my investment (let’s face it there are dealerships hungry with sales reps trying to meet their quota, and go to far extent to make the sale)
I love my car and the experience so far. The service here is alright. Some days the person on the other end of the desk is awesome, like Justin… somedays it feels like I’m talking to a cyborg). Most of the times they have forgotten to give me my free car wash ticket. Not to be picky but if you are paying close to $ 300 every 4 – 5 months, that’s just a nice gesture.
No in facility car wash, so you have to take it to the local car wash and give them the coupon for a BASIC car wash. No shuttle service on the weekend, so if your friend is not picking you up… be prepended to sit down for a while.
For now I guess I’ll have to make it work. I’ll look into other Honda dealership. Will I buy another Honda from Honda west? Prolly not.

I had a good experience buying my car. Gabe in finance was amazing. Service department was very helpful when I got a flat and needed a tire replaced. They got me in as soon as they could and were very patient. The only problem I have with honda is their loan department. They messed up my bank information when they entered it in the system and blamed it on me when I was behind a payment because of their stupidity. Then they called me and I had no clue what was going on until he tore me a new one. They treated me very unprofessionally. I’ve never been talked to with so much disrespect. If you do not like working in customer service then don’t and don’t take your mistakes out on me.

Corporate leasing my second Honda Civic here today. Great price. Awesome service from Jocelyn Barton.
I have been dealing with Honda West for a few years now. No issues. No cause for complaint.

I’ve had extensive experience with both the sales and service of this dealership — I purchase my first Honda from them in 1998. The sales people are friendly and helpful on the new vehicle side and go out of their way to help but the service centre is horrible.
My first problems were with my old civic having ignition problems. I had to take it in four times before they found the problem — a loose connection. Even worse was my 2011 pilot which had the window crack after driving just 16 km — from one side to another. The wouldn’t fix it claiming it was caused by a microscopic rock chip on the edge of the windshield. Then after 100 KM a rust spot appeared in the centre of the tailgate, just below the licence plate. They told me it was from a rock chip and wouldn’t do anything about it. My other two Hondas had rock chips and no rust. The final straw was when the pilot DVD player melted a DVD that was playing. They said they couldn’t reproduce it and wouldn’t fix it.
Funny thing — another dealership warranty repaired the DVD and the rust spot.
Sad thing for Honda west is that I just bought a 2013 odyssey touring and it wasn’t from them.

I agree with the previous review. We were at the dealership this week and our trade in vehicle was appraised so low that we ended up leaving without buying. We went to Airdrie. Better service and better price. Shop around.

Product Quality: ⁴⁄₅
Convenience: ⁴⁄₅
Service: ⁴⁄₅
Value: ²⁄₅ (This location)
I’ve bought many a Honda in my time and over the last few years, I’ve visited Honda West a number of times with the intention to buy. The sales staff are friendly enough but management here doesn’t seem to understand market value. For each of my last 3 Hondas, we found a significantly lower price for the same vehicle at other Honda dealerships. Shop around people, save your money.

This Honda dealer has given me bad service on more than one occasion. After writing to management several times with no response this dealer is one of the reasons i am selling my Honda