Fountain Tire

I’ve been dealing with this Fountain Tire location for many years and have always received excellent service. They’ve always dealt fairly and have accommodated timing and service requests for me.
Just recently I had to get a flat repaired again (nails keep blowing off the roof from a recent roof replacement, which I then drive over) and this shop agreed to extend a sale price so I could purchase new tires (which I had planned for anyway, but not that early) instead of pay to get the flat tire repaired again.
Both the owner and manager worked together to make this work me.

I had a bolt as big as a loonie poked into the winter tire. I thought for sure I needed to get new one. So I called and asked how much to install a new one and when do they have stock. They asked us to drive down there and take a look first. I said there is no way u could fix that. it’s too big a hole. (cuz a few months ago I had a tiny nail on my summer tire, $ 269 to replace @ other place). Anyway, I dropped off the van. They called within an hour and said the car is ready to be picked up. I was just like «what ?! Did they actually do anything ?» They said they were able to repair it. Couldn’t believe it ! I went WooHoo ! From $ 250 down to maybe $ 50. I was so excited. Picked up the van and so eager to pay that 50 bucks, turned out it’s completely FREE ! Stunned ! They said because we bought the tire from them, so it’s FREE ! A dream come true ! Honest and reliable people, will recommend to all my friends.

Took my car in for a tire repair today. Then was told its not repairable but needs a new tire and they could order one for us. We were like, no problem. We were ready to let them order the new tire and make another appointment to have the new tire installed. When we went to pick up the car, the guy said its $ 50 for labour — taking the tire off and putting it back on. It really surprised us. The guy argued that «if it’s a Honda tire sure it’d be free of charge, but since it’s a high performance tire we charge labour cost because it’s not an easy job». Well, shouldn’t they tell us about this difference at the beginning cuz we didn’t know? We just assumed that what we heard from the good reviews is so true that we could trust them. $ 50 isn’t much. However, what really upset us is that they didn’t tell us they would charge labour cost for taking off & putting bk on the tire at the beginning. as the tire experts, I’m sure they could tell from the very first second that the tire wasn’t a regular tire but a high performance tire. Even my 16-​yr-​old nephew could tell. If they told us at the beginning we would be happy to pay the $ 50, and appreciate their service even though nothing really got fixed this time, and go ahead to let them order the new tire and get it all fixed. UNFORTUNATELY, they didn’t. They gave us this «nice» surprise when we were so ready to make another appointment with them to do more business.
Based on today’s experience with them, we won’t trust them again and will NOT visit again. We will tell our family, friends and coworkers that Fountain Tire might be good — but definitely NOT this location. Lesson learned.

I cannot say enough good things about this location! I have been here several times over the past few years, and have been extremely satisfied every time. The owner/​manager Scott bends over backward to serve customers-​he once discounted the service because the parts manufacturer wouldn’t cover the warranty on a technicality. In the past they have recommended a ‘cheaper option’ for my old car to save me money. This is the only place I will take my vehicle, as they are honest and do not try to pressure you into getting work done that you do not need.

After taking my vehicle to have a flat tire repaired I came back and found out that they had driven the vehicle on the rim, tracked mud in the cabin on the driver’s seat, and miraculously charged me extra on top of what they originally quoted. As if repairing a tire is that involved and unpredictable that they need to deviate from an original quote. My advice to other would-​be customers — stay away! Not only are they dishonest about the work they do and what they charge but they also do not care enough about customer vehicles not to leave a mess inside.
I’m not having much luck with Fountain Tire in general (see my other review). I will be avoiding this business and its franchises in the future. Lesson learned.