Enterprise Rent-A-Car

This location falsely accused me of damaging the vehicle I rented from them. During the initial inspection, Anas and I walked around the Toyota Camry looking for damage to the body. Aside from minor, insignificant scratches and dents, the car looked fine. I pointed out what was a *slight* dislocation of the grill on the front of the car, and I was told that this apparent damage wasn’t a flaw on the body and to disregard it as such. I took the employees word for it, and was on my way. A week later, I returned the car before the location opened using the after-​hours key dropbox. Later in the day — after my flight had already landed in Toronto — I received notice that the car was damaged and I would be held liable for the claim. It should be noted that there were no accidents during my rental period, and I fully inspected the car upon return to the location in order to ensure that no incidents had gone unnoticed while I was away from the vehicle. The only thing I noticed, once again, was a mostly indiscernible displacement of the grill.
In retrospect, lesson learned. I should’ve been more adamant about documenting the damage, instead of relying on the word of the staff. Fortunately, the credit card I used to rent the car provides primary rental coverage, and I don’t have to pay the nearly $ 1000 claim out-​of-​pocket. As such, I am at no loss from the incident. My incentive in writing this review is to warn those who may consider renting from the location. And if you do choose to rent, perform as thorough of an inspection as you’re able (before signing a contract) so you don’t end up getting ripped off. Finally, avoid after-​hours car return if at all possible. It seems you must now watch your back in what is ostensibly turning into a dishonest business.
(This review is also posted to Google for the sake of exposure)

I was in need of a rental vehicle while my truck was at the nearby body shop. I was pleased with the service from Enterprise. A shuttle service was provided to and from the body shop. Mohammed even called midweek to see if I was satisfied with the rental. My rental vehicle was clean on the inside and out. Unfortunately there were windshield chips and door dings so I couldn’t give it a 5 star rating. I noticed them on the pre rental walk around and noted them on the rental agreement. I would use this Enterprise location again.

I don’t like renting cars. But when my car decided it would act like a spoiled Orange County trophy wife and require visits to two separate shops in the span of a week, I didn’t really have a choice.
After spending 5 minutes singing tenderly to my dashboard in the parking lot, I walked in the front door of Enterprise ready to find out what fantastic automobile would be mine to tool around in for the next few days.
This place sort of feels like it’s run by a bunch of immediately-​out-​of-​university marketing grads. That’s not to say I got bad service, but it was a little bit disconcerting. Still, I was helped promptly.
Price was never actually discussed. I’m still not even sure whether they charged my card or ran it through my insurance. That was a bit weird. But soon enough I got my choice of vehicles:
Did I want… a Ford Fusion, or Dodge Avenger?!
Choices, choices! I had expected perhaps a lender Porsche, but settled on the Avenger for reasons I can only explain as «Avenger sounds more manly than Fusion»
We did a walk around. No issues to speak of. Then, I was off and running in a foreign car that I didn’t understand and had forgotten to adjust the mirrors of.
Luckily, nobody was injured during my 12 minute drive to work.
When I dropped their car back off, I was driven over to Confident PDR to pick up my car without incident. It was nice of them to do that — spared me the terrible chore of having to burn calories and be outdoors for more than 5 minutes.
Thanks, Enterprise!

Pretty friendly service, but the cargo van I had reserved weeks in advance was unavailable when I went to pick it up. Vehicle was clean.