Concours Collision Centres

Took my truck in to get it repair, was suppose to be 3 weeks but took 6 weeks to repair, got back and the the workmanship was bad. Told the manager (Lenny) about it and he said to give him a few days to get it done right. Got it back and the work wasn’t done proper, the manager said that’s the way the vehicle is suppose to be like… Not satisfied and bad craftsmanship.
BE WARN!

Let’s face it: getting a quote for car repair — especially if it’s as a result of a unfortunate «incident» with another car — can be unpleasant. All I can say is that Concours made it as pain-​free and easy as it possibly can be. From the time I called to make an appointment for the estimate (and encountered an intake operator who was so sympathetic and personable I wanted to add her as a Facebook friend) to the time I picked up the car (about six days *earlier* than quoted!) it was an altogether positive experience. They coordinated a rental car to show up instantaneously, and their quote for the repair came in at the lowest of the three estimates I got. They deposited a cute stuffed Sharpei puppy on my dash (ties in with their trademark and slogan) with a customer satisfaction survey around his neck — I applaud that savvy marketing and would not hesitate to suggest them to friends who find themselves in a similar situation.
The one negative? (And I’m splitting hairs here.) — my radio stations were fiddled with. I had to re-​program them all. As with any service people who work on your «stuff», they should try to minimize their «footprint» in your life and (besides the amazing repair) make it as though they’d never been there. You wouldn’t want a guy working on your hardwood floors to watch your TV. I don’t want an autobody shop to delete CBC Stereo off my favorites.
‘Nuff said! They’re awesome!

I can remember it like it was yesterday.
The day was Family Day. I was at Northland Mall McDonalds. I had stopped in for some greasy eats before heading in to work. Yes, I needed to work on a holiday, which is why I needed the moral support of food so bad for me it defies description.
I was leaving McDonalds with a stomach full of shame and a smile on my face. The sun was bright, the birds were singing and all was well with the world. As I approached a right hand turn (at regular parking lot speeds, I might add), it happened:
A van with a hitch backed RIGHT out of their stall and right into the side of my beautiful 2006 Acura TL. It was a surreal moment. Had someone seriously just backed right into the side of my car?
Sadly, yes. And sadly, right in between the two doors. And sadder still, their hitch had scraped along both. This was definitely going to need a repair and a paint job.
My McDonalds churned in my stomach. Ironically I had not purchased a drink to «Save money», but this stood to be the most expensive McDonalds trip I’d ever made in my entire life.
I briefly debated the existential impossibilities of accidents. What if I had taken just a few more bites of my burger? What if I had stopped to use the washroom? What if I had parked somewhere else?! None of this ever would have happened. I don’t know if I believe in fate, but the statistical impossibilities of it all were mind numbing. Every second, I could be one small action away from death, disaster, fame, fortune… oh, what a head trip! But let’s get back to the story.
After clearing things up with my insurance company, we took the car to Concours so they could fix up my wounded babe-​magnet.
And fix it up they DID!
First let me comment on the professionalism of the staff — everyone here was courteous and nice. When I called to check in on my car the receptionist let me know it was in the production line, but unfortunately could not give me an exact time it would be done. I understand how it goes. She promised she’d call as soon as it was ready.
I then got a call later in the evening from a gentleman letting me know the car was done and I could come get it. I told him I needed to come by the next day — no problem.
I picked up my car this morning. The repair job is immaculate. The car was squeaky clean. You couldn’t tell the vehicle had ever suffered horrible superficial damage at the hands of a negligent driver who didn’t check their rearview.
Now, it’s possible that my review is so positive because I didn’t wind up footing the bill (not at fault? Oh HELL yeah), but the kind gentleman walked me through the invoice and explained all of the different numbers and notations. I really appreciated knowing exactly what they did to my car and how long it took.
As a cherry on the cake, Concours left a plushy stuffed dog on my dashboard as a calling card. I’m not one for stuffed animals, but this will make a suitable gift to a beautiful woman who IS. Thanks for helping me with my game, Concours. You’re the best.
In a nutshell, I wouldn’t hesitate to recommend this place. At all.
In fact if I was rich I might damage my cars deliberately just to have them repaired here again — though that seems a bit much.

I recently brought my car in for repair here as it is an authorized repair facility for my insurance company.
From start to finish I was highly impressed with their professionalism and attention to detail. I have never needed this kind of repair work done and I was intimidated by the process as well as how it works with insurance etc. They did a great job of explaining everything. I know it isnt always easy to put yourself in someone elses shoes when they know the industry inside and out so I really appreciated their patience with my questions. They didn’t make me feel silly at all for not knowing all the steps we’d have to take.
When I brought my car in for an appraisal they tried to do a «pre-​order» so that they’d have the parts ready for my appointment later in the week but the damage was too much for them to do that. It is good though that they try to do that for simpler repairs as it would ultimately save the customer time. When I brought my car in a few days later, I overheard they have shuttle service to the train for those who don’t have a rental vehicle or other transportation. In my case, they called the rental company for me so I could be picked up quickly. That was really handy.
Within a few hours they had assessed my car fully and submitted it to my insurance company. They called to let me know all that had been done and they’d await word from my insurance. I appreciated being kept in the loop. Unfortunately a week or so later the insurance company opted to write off the car :(.
When I returned to pick up my belongings from my car they were really helpful and took me out to their yard to find the car. A nice service man in the parking lot directed me where to go and another man offered to help me transfer my belongings from one car to the other.
I hope I never need body repair to future vehicles but if I do, I would definitely bring these guys my business. They are top notch, very professional and organized (you should see their filing/​job system on their office wall-​its a colour coders dream).
One added touch… they have a wrinkle dog as part of their logo/​brand (WE take out the wrinkles is their slogan). Not only do they have a stuffed animal version in their reception area but as a dog person I was delighted to see that there is a resident real wrinkle dog roaming the lobby and office area. It kept to itself and seemed to be supervising everyone which I thought was great :)