Calgary’s 311 Service

I don’t even know why they bother to run 311, I have tried to contact them on three separate occasions for different things — pet complaints, snow removal (a week after the snow storm), and service issues. And my verdict is that the service is completely useless.
On one occasion, they gave me a reference number so I could check the status of my issue online, and they never even opened the file for three months. I called and they basically couldn’t give me any information. The call center attendants are grumpy and argumentative and as unhelpful as they can possibly be. I honestly am sad that tax dollars are being put into paying salaries and overhead for such a useless service, I don’t know if it would make a difference if the service didn’t exist at all.