Brasso Nissan

I am very pleased with the level of service that was provided by Brasso Nissan! The sales person (Dan Mathison) was awesome! He was knowledgeable, attentive, and very professional! After my test drive, there were a couple of issues that required attention and they were all taken care of before purchase/​pick-​up. At that time, Cameron Howell (Delivery specialist) was very thorough in explaining all the functions inside/​outside the Murano. He was very sharp & detailed! Finally, Rob Wicha (Parts specialist) was very professional & instrumental in supplying new Michelin snow tires.
Overall, the staff were very professional, caring, and generally concerned that my experience was a good one. Bravo Brasso!!! Brasso has gone above and beyond to make things right. I would highly recommend them to anyone who wants to buy a Nissan. The product is great and the staff worked together well to make this a good experience.

This place is amazing. Just bought a new Armada and I can’t say enough good things about the experience. You need to go in there and ask for Chad Swirsky by name. This guy is sincere and legit. You’re gonna know after talking to him for 2 minutes, that’s he’s giving you real talk and not trying to fleece you. None of this business with back and forth with my manager in a big pressure sales situation where they slide a piece of paper across the table and you have to haggle back and forth. Chad was just legit up front, did all his work on a screen that I could see. THEN he made one tiny error in he sales process and the proceeded to make it better times one million. So impressed with Chad and with Brasso Nissan HQ.

I had a wonderful experience at brasso Nissan just a month and a half ago. Buying a certified pre-​owned crossover.
First thing, they showed me the car I saw online and only after, offered to show me comparables. I was hesitant but he only showed me other certified pre owned crossovers within $ 2000 of my budget. We liked them all but ultimately went with the one I saw online .
Shane was very polite and considerate. Showed us all the service records and car fax etc. When we left he gave us his card, said to call him anytime to talk more.
We did call later that night, dinner time at home, and he reserved the vehicle for us. My schedule is crazy and we weren’t able to pick it up for a week and a half.
I was nervous. Shawn Fennel kept us updated every step of the way. Got the best financing (that even I could find) for us and left the «add ons» completely up to us. No pressure. No beating around the bush. No sales.
Shawn and Shane were great.
No need for a double page Unilocal

My wife brought her 2009 murano to repair once again and the service department was once again terrible. After a week we finally picked up the vehicle and it was so dirty inside and out. We found a piece of equipment they left on the front seat. We would not recommend this place to anyone. Go to South pointe Toyota… they treat you like gold. This place better have a wake up call.

If you want the short version, here is my advice to you: If you choose to do business with Brasso Nissan, stay far far away from Myles Nordlund as a «Sales Consultant», and Shawn Fennel, the Financial Services «Manager». (Please take my quotation marks for its literal meaning… Their titles and the way each of them perform their «roles» is an actual joke.)
Here is the long version:
I am absolutely furious and livid with my experience with Brasso Nissan. My experience with this «dealership» is as follows: (This is going to be super detailed with dates so you can understand the timeline that I had to deal with.)
December 29^th: I had gone to their website and saw a 2008 Smart Car for sale on their lot. I was super interested, and expressed interest on their online form to be contacted with more information.
December 31^st: I went in to see the car. I checked in with reception, and soon came out Myles. He sat me at his cubicle and mentioned that he was currently with another client. I had no problems waiting, this was all I had to do on that day. He returned 10 minutes later, and said: «Ok! I have the car waiting for you outside. It’s warmed up. Go for a test drive, and tell me what you think.» I told him that before I even went that far, I actually want to know about the car. (I.E. See the carproof, inspection, specs, etc.) He got a bit upset when I said that I wanted to see those documents… He digged through his desk, and threw the papers in front of me. «Out of courtesy» he RAPIDLY paged through each document showing me everything with the car was supposedly ok. Then he finished with «Ready to test drive the car?» Mind you, I had not even had a chance to look at the documents myself… So fast track to after taking a look at the documents… I felt comfortable test driving the car. I did, and it was a good drive.
I wanted to schedule a secondary inspection with Mercedes, so that way they could take a closer look at the car. When I told him that, he assured me that everything was looked after for the car, and that their technicians are top notch, yada yada, yada…
After our chat, he directed me over to Shawn Fennel, Financial Services Manager to talk over financing, etc. I explained to Shawn that I wanted to wait until after the inspection to talk about finances.
January 3: I called to speak with Myles, to tell him that I had scheduled an inspection for January 5^th. He told me that was fine, and that he would see me then.
January 5: The inspection was scheduled for 9:30AM, and I swung by just around 9AM to pick up the car. He totally forgot, and again seemed like I was burdening him because he had to get someone to fetch the car, etc. I always give people the benefit of the doubt, but yet again Myles was being a complete a**hole about this. Around 9:30AM the car finally came around. I was told that they had trouble starting up the car and it had to be jumped. Myles assured me that it was only the battery with the problem, and that to just have Mercedes take a closer look at that.
So off I went towards Hyatt Mercedes! (They were really great!!! I’ll be posting a review about them soon.) It was snowing quite heavily the day before, so the roads were icy. The Mercedes was probably about a 20 minute drive away. IT WAS THE WORST DRIVE OF MY LIFE. I was fishtailing and sliding everywhere… It was not fun. I asked Mercedes to take a look at that for me.
I returned later that day with the car, and everything seemed fine. Nothing major was wrong with the car. The battery and the blower motor had to be replaced. Oh, wait. I forgot one major thing… I was driving the car with 2 good WINTER tires, 1 worn out WINTER tire and wait for it… 1 worn out SUMMER TIRE. That would explain the crappy handling. At this point, I was not a happy camper, because this was a HUGE safety issue… I seriously was sliding around and fishtailed maybe 40% of the total drive. Does this kinda stuff not get noticed in their inspection? When I had showed the inspection report and told this to Myles, he literally LAUGHED at me… He LAUGHED. ARE YOU KIDDING?! I was so frustrated with that experience. But I was still interested in the car itself, so I said ok, what can we get done? He brought the report to Robert Pendock, Sales Manager, and they snickered at the report like two little school girls at a sleepover. He returned, and said he would get the issues fixed, and call me when it was all done.
TO BE CONTINUED… (I ran out of space in this review… Please continue to the talk forums for Part 2!:
)

Horrible service department. Bought a Nissan murano from them a few years ago and since then the service can be described as amateur.
Saw that my transfer case was leaking. They said it should be resealed. $ 1200 and half a year later it’s leaking again. This time they say it’s from a different area and fix it under warranty. 4 months later it’s leaking again. This time they say the whole thing should be changed ($ 4500) which is what they should have recommended the first time since there’s a TSB released regarding the transfer case from the beginning.
Last time I go there for anything.

I was very pleased with my experience at Brasso Nissan. The sales consultant, Chad Swirsky and the Finance consultant Jomana Leclercq were very professional and very helpful and absolutely polite, knowledgeable throughout the car purchase process. On a scale of 1 – 10, they both deserve 10s.
Denise

Just purchased a 2013 Altima… nice car.
Sales guys were great, especially the finance manager Catherine. Had a few questions about the vehicle and although it took sometime to sort them out. all is good. Very happy with both car and dealership.

Dealership has been around forever, the original owner of my 1972 datsun 510 purchased it new from brasso datsun, and they are stilla round, most dealerships change hands, but not them. Ive gotten parts from them before while up north, and always awsome parts department. Just awsome people there, and i have a preserved 510 that will always be related to them since its where she came from.

Just purchased a 2013 Altima and am very satisfied with the service I received.

I have to say that I hate that I bought my car from this dealership. I hate that they got my money.
I was so pumped to buy a brand new 2012 Nissan Murano! I was told I’d have to wait 7 – 10 days for it to arrive off the boat from vancouver. Nearly two weeks went by and I didn’t hear anything from the manager, Tim. I had to call him up and he said there was a strike at the port and all cars were delayed. At this time, I was understandable since it seemed out of his control and such.
A month later, still no car, I was irrate. Turns out my car had done a tour of Canada on a big semi truck before getting to Calgary. Which woudl have been fine if Brasso compensated me for my frustrations, but they did not. I got nothing but excuses and lies from everyone I talked to. The best they could offer me was a crappy loaner car to use until my car arrive. I just wanted what I had paid for.
THEN turns out I got a parking ticket in the loaner car, and the a**holes at Brasso had the nerve to call me and ask me to pay them $ 40 after my car was over a month late. They are lucky I really wanted that car, cuz I was tempted to cancel the deal several times while waiting for my car.
Wost business ever. I won’t even service my car here jus to spite them. Ugh.

Great salesmen, TERRIBLE service! I bought two Rogues within two months back in January 2009 (first one was totaled parked on the street) and my experience was great. Since then, if I’ve had to take my car in for any repairs, I have had issues with the service department. TWICE now they’ve told me my car was repaired when it clearly wasn’t, and it was obvious before I left the parking lot. The thing is I work in the NW and live downtown, so I am going out of my way to go there because Stadium Nissan has such terrible reviews. They have seriously wasted my time, and don’t seem to know what they’re doing, or they just don’t care. I am about to get this one last item fixed (for the third time) and then will be taking my business elsewhere.

My 2009 Murano is the second vehicle I have leased from here. Prior to my two Nissan’s, i have a domestic «competitors» SUV, and this thing was like having a bloody mistress! $ 200 here… $ 1000 there… Seriously, I paid for that vehicle 10x over with electrical issues.
What I value in Nissan, is the reliability. When my lease came up on my Xtrail, I shopped the market a bit. When it came time to pull the pin, I just did not feel comfortable pulling the pin. My vehicle has never ledt me stranded, and I have had nothing but good times, and routine maintenance to worry about.
When I got my Murano, I really struggled with the decision, because at the time, I wasnt a huge fan of the body shape. The Pathfinder was more my style, but a tad out of my price range. The sales folks here never pushed me. They were a pleasure to deal with.
The service department, especially Ken, is an absolute sweetheart. They definately got the cream of the crop for customer service skills.
Thanks Nissan! You build an awesome SUV!

I have been a client of Nissan Brasso’s since 1997 and not only is my 96 Pathfinder in top notch shape, but I’m still getting the best service ever at Nissan Brasso. Ken and Chi particularly at the service center are rock stars. I’ve been to many card dealers in my life time and not one has come close to the service & excellence that Nissan Brasso provide!