Best Buy

Can’t say that I’ve had this bad of service at a Best Buy before. Lots of employees walking around, but no one was very approachable. When i went to ask for help with a TV, I was directed to someone else, who was no where to be found. Would be great if they could help me out and actually find the person they were directing me to.

I was impressed with the customer service I received at this specific location. I tried returning an item at the Sarcee Best Buy but the customer service at the return desk were super slow, which resulted in a very long line up. So I decided to leave and drive over to the Northmount Best Buy and my experience was completely different.
No line up and super fast and efficient staff. The service was night and day. This location had plenty of staff ready and willing to assist unlike the other location.
I recommend this Best Buy location because they are staffed with experienced and efficient people.

If you’ve done your research, this Best Buy is a reasonable place to shop. Don’t depend on staff being able to answer your every question, because there are just too many products carried in store. Check online first using
and bring a printout so they can offer to match or beat the best price you’ve found.

I have always been happy with my purchases at the Northland’s Best Buy. I have also been happy with the knowledge level of the staff and their willing to say that they don’t know but they’ll find out. That was one of my latè mom’s best tips to those working with people. The fact that it sometimes takes time to find a sales person is the reason why my score for them is a 4 and not a 5 star. Best Buy, Northlands is one of a few places that I go to for electronics.

I’m actually surprised this place still exists with the way of changing times. I was on the hunt for an external HD, I needed it stat so I had to go to the store to get it.
We were greeted when we got there, and the store was quite empty. Found what we were looking for and was out.
Not much staff around so if you were looking for something, might have been a struggle. Still a good place for electronic purchases though. But I would make sure you do your research before and have an idea of what you are after.

Took a bit of time to get someone to help me find a tablet that I was looking for. But once I got a kid (they are all so young that work there) to help me he seemed to know a lot about the tablets. He even helped me find one that was in an open box to save a bit of money.
Any of the home electronics I need i always go here for them.

I’ve frequented this Best Buy MANY times over the years as it’s close to home, convenient, and usually has everything I need. However, I had a pretty crappy experience here yesterday. I dropped in to take a look at headphones, seeing as how my crappy $ 20 ones have broken yet again. I was feeling a bit lost in the aisle as I dont know anything about good headphones, so I asked an associate to help me. He went to track down someone (who I’m assuming works in that department) then returned with said person, a young male who looked to be in a rush. He told me that he was going on his lunch break, so can I make it quick? I said no… I’m looking for a nice pair of headphones, I have some questions. Is there anyone else who can help me? He just said no. NO. Are you freakin’ kidding me? I was prepared to drop $ 250 on headphones but there was no way I was giving the sale to these jerks. I said forget it and walked over to Future Shop where TWO associates were more than happy to assist me. FAIL, Best Buy. Never again!

I desperately needed a particular DVD for one of my classes and I had searched the city far and wide. Believe it or not, Best Buy was the ONLY store in the city that had what I needed in stock.
Because it’s located in Northland Mall, this place was super easy to get to, and the way their DVDs are organized, it made it super easy to find.
The price was reasonable and like I said, if it wasn’t for this store, I wouldn’t have been able to get my assignment done.
Thanks you guys!

IF you can find someone to help you… chances are that they know nothing about any of the products that they sell.

I know their big selling pitch is that the employees aren’t on commission. But that could explain the bad service.
We went to look for a new computer and asked one of their «geek» commanders — after waiting for someone for over 20 minutes — what he could tell us about a certain computer. He told us it was pretty much what we saw. Great help. There’s a very good reason these guys should be in the back room buried in a computer.
Anyway, he couldn’t find the computer and we were forced across town for the computer we wanted. Then those jokers at the other store took too long to install the proper programs and set the thing up (two days). And after all that, they didn’t even install everything they should have. I’m not afraid of guys on commission, provided they give you the truth and help your shopping experience. These guys don’t seem to care that you even showed up with money in your hands.