Unihealth

I bought the groupon online and once you tell them you’re using a groupon, they are not very helpful with getting the appointment you want. The receptionist is very rude on the phone. The massage was mediocre at best. I would not have gone if I had not purchased the groupon already as it was cheap. I do not recommend this place. You get what you pay for: cheap service. I will certainly not return.

I’m surprised to see so many negative reviews here. I purchased a really cheap ($ 17) coupon for 1 hour deep tissue massage and everything went a way better than I expected.
The only issue was that nobody picked up the phone first, but I live nearby so I came by to make an appointment in person. Staff was very polite, massage was good and professional, everything’s on time and no worse than in other places for the full price. Interior isn’t fancy and new though, but everything is clean with fresh towels provided. Overall, I’m happy I enjoyed an hour of great relaxation for like nothing. I mean, 17 bucks for massage is just funny. I wish I could repeat.

Update Dec 12,2014
Still has groupon deal going on again.
Please read these reviews and don’t waste your money here.
Why can’t I give zero stars!
I absolutely regret not researching the reviews on Unilocal before buying groupon.
I have had many average to excellent experiences with grouponing in the past:
Hair cuts, nails, yoga, resturants and etc.
I have never been this angry and disappointed from a groupon service.
THIS place… wow.
What a shitty experience.
I wish I just gave that $ 25 away to charity. From booking the appointment to actual massage, I was treated so poorly.
This place is a JOKE.
Their customer «service» and appointment «system» is dismal.
Their massage… what can I say… is the rotten cherry on this shit cake.
I’m not even going to bother to write anymore because other reviewers have already described this place and services offered.
I’m done venting. UGH.

I purchased a groupon for this place because I was in need of a massage. My benefits have limited RMT therapy and I’ve used most of it for the year so a groupon for $ 25 for a hour massage was a pretty good deal, but I didn’t anticipate that not even being worth my time.
I called this place for an appointment, actually I called the new west location. I am fully aware they DO NOT HAVE RMTS if that is the only message that sticks out in this review for a first time user read it, if you want insurance or benefits coverage you will likely not be compensated, look elsewhere.
Anyways, I am fully aware of their services. I used to work nearby one in coquitlam and decided to give it a shot. I called the new west location for an appointment where a person took my name down, asked for my number and said they would call me back if there were issues with the time but if no call received then assume it will go ahead. Because a few days later I needed to make sure I wrote the time down correctly I called back, no answer, twice. I decide to email them and they respond I don’t have an appointment and it is likely I probably booked somewhere else. So I contact the burnaby office, even if I am certain it was the new west one because I specifically asked about location and cross streets. Their Burnaby location did not answer as we’ll so I emailed them. Same, issue they didn’t have an appointment. In frustration I asked politely if they typically do reminder calls, perhaps there was a mix up and this reminder alert would prompt some kind of explanation, whoever answered responded that they ask the person to remember the time and date and do reminder calls, they confirmed they were booked so I couldn’t book an appointment.
Clearly no one that worked there was willing to own up to a mistake, which granted, I am in the customer service industry… Sometimes it really isn’t your fault but if a client calls with a problem and they are seeking YOUR service, fix it — or at least pretend you want to. I got virtually no apology until I expressed their poor customer service skills and even worse communication skills. They claim The receptionist or whoever answered the phone who took my information down doesn’t exist. On top of that their skills in emailing is beyond terrible, they sound unprofessional and uneducated. I am no grammar Nazi but their sentences in my emails sent to me were incomplete, misspelled and hardly made sense, it was clear English was not their first language. After their crap attempt at an apology they so graciously offered me an appointment 1month down the road, I responded that I no longer needed an appointment with their office and left it at that, but shortly after received another email asking if I wanted an appointment. Perhaps robots answer their emails I honestly have no idea.
I’d expect that MAYBE from a small owned spa but this place claims to be a facility with health professionals.
If you have staff that can’t even communicate appropriately, have probably one of the worst customer service I have ever experienced, can’t answer the phone and can’t send an email without sounding like an elementary school student how much can I really trust you with my well being and health?
I asked groupon for a refund or credit because I don’t even want to rebook another time and give them the satisfaction of receiving a dime from me. It seems awfully harsh but trust me, if you’re looking for a cheap well priced service you can get it somewhere else. If I could give it no stars… I would.

Bought a groupon for a deep tissue massage here for 35 $ retails 75 $. I would give this place no stars if I could. Horrible customer service. When I entered the room the counter clerk didn’t even look at me and threw me a paper at the counter so I could fill it out. When I was directed to my room it looked like a storage room. Not relaxing at all. The massage was the worst part. I was massaged by a very elderly lady who didn’t even seem like she knew what she was doing. She was either too rough or had no strength to give me a «deep tissue massage». When she tried to massage my arms she just pulled them really hard. When she tried to massage my head she ended up pulling my hair. I could’ve done a better job than her. She also kept over-​pouring oil all over my back, it was disgusting bc it dripped everywhere. Horrible! After the massage I wanted to run away and never come back. What a waste of 35 $. Don’t waste your money here!!!

I bought a Teambuy daily deal. 1 hr deep tissue massage for $ 29. It was hard to reach someone to book an appointment. I left messages and called a few times. Finally i got through and booked my appointment.
The lady who gave me a massage was nice, it was a very relaxing massage — not at all deep tissue which i paid for. I asked her to go harder which she did for a few minutes and then back to the soothing and relaxing massage. I almost feel asleep. After my treatment the massage lady would not leave the room and kept trying to talk me into booking another appointment (at full price of $ 75) and sell me on her services and buy the massage packages. She kept on talking and talking, all i wanted to do was put my clothes on and leave. The regular price of the treatment was $ 75. In my opinion, I got what i paid for $ 29 was a fair price for the service i received. I’ve had better massages, so i dont think i will be returning.

Fell outside of work about a week and a half ago on slippery pavement while crossing Kingsway and suffered a separated shoulder because of it. After xrays and other tests it was recommended I do physio, massage and any other form of therapy for relaxation of the muscles as it is a long-​lasting injury.
I have walked by Unihealth about a few hundred times and often thought about checking it out; well Friday was the day. If you are a first-​timer you can choose between massage therapy or accupuncture combined with accupressure; I choose the later.
First off I have to say the gentleman who did the accupuncture was very knowledgable and had a calming nature. I recommend him highly. As for the accupuncture it felt like a mosquito bite each time the needle went in, about a dozen up my neck and shoulder. All in all the pain was tolerable, not too bad at all. The 1^st treatment is a one-​time cost of 20 dollars which was very good.
They have a yearly membership of 88 dollars for the year which gives you deep discounts on their various treatments including infared, deep tissue massage, accupuncture, reflexology and many others.
I didn’t expect a miracle after only 1 treatment but overall was very pleased with my experience and will probably go back to try out the deep tissue massage. I did feel a little more relaxed but the pain came back the next day… such is life.