Tony Lau Insurance

The absolute worst person I have encountered in North Burnaby. Just stay away from this rude horrible person.
It was 5:58 and he locked the door. Completely ignored me first and then via gestures told me to go away.
He could have opened the door and politely told me that he is closed for the day and to come back tomorrow I would not have had hard feelings or felt mistreated.

Terrible, horrid, abysmal… Words to describe the customer service here.
I came in here to see what it would cost to insure my vehicle. There was no other customers in the store. The associate seemed disinterested with my inquiry. I understand that part of the secrecy of insurance is ICBC’s fault, but she didn’t make it any easier. ICBC should just have a website where you can type in your details and out pops out your cost. Nope… It’s all a secret. If you want a quote, you have to go in person.
She was very unwilling to tell me the prices for the types of coverages I wanted. She wouldn’t tell me how much discount I would get for being a 10 year driver. She sighed when I asked if she could just tell me the basic rate. She kept iterating that this was a quote only. We’ll how about just tell me upfront what my total would be as if I was buying today? It isn’t very hard.
You won’t know your insurance price until you give them your money. No transparency. That’s how they operate here. Sure didn’t win my business; especially if I was the only person there. Stay clear.