Thrifty Car Rental

I had my absolutely worst customer experience of my life a few years ago at this location.
I received a quote online and over the phone for an economy rental for the weekend. When I came to pick up the car, I was informed that there was a $ 30 a day underage driver fee. At no point did the Thrifty website or the phone agent ask for my age (I was 23 at the time) or indicate that there was going to be such a fee if I was under 25.
I was absolutely shocked when picking up the car, I was only then told that there was a) a fee at all and b) that the fee was $ 30/​day. This literally doubled the cost of my rental. There are rules in British Columbia that even in grocery stores, you get the price on the shelf, not at the checkout, if there’s a problem. What’s the point of giving customers quotes over the phone if the company won’t have the quote honoured? What’s the point of giving quotes online if you don’t ask the necessary questions to see if they’ll be charged additional fees at the counter?
If I had known that the fee was $ 30 a day, I would have rented elsewhere, where such underage driver’s fees are as low as $ 10 a day (like Enterprise), saving me $ 40!
When I spoke to the regional manager of Thrifty, he blew me off, called me a liar, and offered a hilarious «$ 10 off coupon» to remedy the issue. I was treated as if I was trying to make a buck off the company, when in fact, I was identifying a major shortcoming in their website and their customer service agents telephone script.
That experience has completely poisoned my relationship with Thrifty for the rest of my life. I would strongly recommend looking elsewhere for your car rental needs.