RBC Royal Bank

I had went on a trip for my sister’s wedding, I had given my brother my bank card. Yes, I know now that I violated the contract with RBC about giving someone else my card and pin number. It’s my brother, it wasn’t a big deal to me at the time. I had apologized, and explained my situation to the teller. He works in the same work place as me, and I asked the Manager if he can pick up my cheque and deposit it into my account through the ATM. He did so, and he made a mistake, he had deposited my cheque with a different amount, (he was depositing cash & a cheque).
He was at the Metrotown location, and he had visited the teller to tell her his mistake. She said it was fine, and to deposit it under 0.01 cent. So he did so, come Saturday when I was making a purchase, my account did not work. I call customer service only to find out the account was frozen, and they would not give me any information. Only to visit an RBC branch. Which there were no RBC branches near me, as I was on a small island that has a credit union. So I could not get into a bank. So today, I visit a RBC bank at the Vancouver International airport. The teller tried to help me, he was amazing, but the bad news was I had to visit my bank I opened the account to.
So then I looked at the time, it was 2:00PM, and I wouldn’t have time if I took my 41LB bag, and carry on, as the location closes at 5. It was way out of my way. So I take transit to this branch. I line up, and a teller frees up and assists me with my account. They kept taking my identification to the back, like i was a criminal. When all this was is a misunderstanding. The money was accounted for. Then the «branch manager» comes to the desk and says i have to downgrade to a deposit anything it takes 5 business days, and only a $ 100.00 release if doing so. Which was fine, but I asked where my money was. The deposit they took out of my account, it was suppose to be taken care of.
He acted like I didn’t know what I was talking about, I work hard for my money. I am in school, and I am working two jobs. I feel that the branch manager should not be in his industry if he calls his clients down, and snatches stuff from them. Then he says, oh you will get it in five business days. Which didn’t work for me as I had rent due. So I explained that into more detail to him. Then he called me a dirty native. I then started to leave the branch, then he snatched my debit card from me, and told me he was closing my account. RBC Rosser & Hastings, just wants to steal your money. I am of first nations descent, but my mother is German, so don’t say I am pulling a racist card. I did not appreciate the disrespect I got today. I am not a dirty native, I work two jobs, and I’m in school, I don’t party at all or drink. Which is irrelevant, I had not left an establishment in tears before.
As the other comments I see, this branch is just as rude to others as it was to me.

This is the worst RBC I’ve ever visited in my life. The female teller I spoke to seemed reluctant to deposit my cheques. She kept on asking questions about the information on the cheques, including payer’s name, amount of payment, cheque’s issuing date, etc. I’ve never heard so many questions when I deposited cheques — other banks simply checked my ID and verified my information, and that’s it. I’ve never been so upset when talking to a teller in the bank. I’ll never come here again even though this branch is close to my son’s daycare.

Big fan of RBC, both as a business client and as an individual.
For all of my business career, I’ve been directly involved in dealing with the banking needs of the companies I’ve worked for. I’ve had business dealings with most of the major banks and thus far RBC is the only bank that I would recommend.
RBC seems to have a ‘can-​do’ type attitude which differs drastically from the other banks who seem to be so bureaucratically over-​encumbered and so poorly informed, that their general response to most queries has been «That isn’t possible». At RBC they have a unrelenting drive to help their client even though their banking regulations don’t differ from any other financial institution — they just go out of their way to be informed and helpful and ultimately this results in solutions and top-​notch service for their clients.
This location is full of friendly helpful staff who greet you as you enter and they ensure you are served as quickly possible, making a visit there a pleasure rather than an annoyance.

I nice bank that has a security person who always opens the door for clients. I’ve never had a bad customer service experience at this branch and all the tellers are extra friendly. But what else can be said, it’s a bank.