Morrey Nissan of Burnaby

I can’t say enough great things about this place!
I have had the pleasure of dealing with Everybody from Jason Morrey, to the team in the service department, and I could not be anymore impressed.
The receptionists are always helpful and knowledgeable, the service team is incredibly friendly and go above and beyond to ensure you leave with a smile on your face, and the shuttle driver Nick goes out of his way to make sure he get’s you to where you need to be while your vehicle is being taken care of quickly, and with some laughs along the way.
This team is polished, impeccably trained, and genuinely care about the customers experience from start to finish.
I would highly recommended not just purchasing a vehicle from this team, but trusting them with your your vehicle needs along the way.
Well done guys!

I have had my car serviced and repaired by the Morrey Nissan guys. The quality of customer care is phenomenal they look after you from start to finish. When it came to paying the bill I didn’t feel that the price was excessive. Great customer care at a reasonable price.

If you are looking for great service, great pricing and great cars. Morrey is a great place to go… ian N

Got an oil change on my Pathfinder and with it a list of essential work the vehicle apparently needs, 1100 bucks of this and that. One of the items to change was the power steering fluid as it was dirty according to Morrey Nissan. When I took it to a mechanic I was comfortable with, he refused to change the fluid because it wasn’t dirty at all. The rest of Morrey’s list was also of questionable substance.
Won’t be going back.

I purchase a 2014 Nissan Rouge from here and I have brought it in once for service.
Our sales rep was some what friendly, but he wasn’t very knowledgable. We had researched the car extensively before coming in so we defiantly knew a lot more about its features, gas mileage, etc.
Service is terrible. Do NOT under any circumstances waste your time bringing your car here. Staff are unfriendly, not helpful, when they «washed and vacuumed» our car it looked like it was cleaned with a dirty rag? After we left we also noticed our tires were not were they are supposed to be, so we will have to bring our car back.
Overall not a good experience. In my opinion if you are going to charge $ 120 for an oil change, when everywhere else it’s at least half price, you better at least offer a smile and quality work.

I took my Nissan for service here for years and when I sold it and switched to a Honda, they were happy to service that. I’ve consistently had excellent experiences with their service department and would recommend Morrey Nissan of Burnaby. Thanks for years of great service!

My husband & I were «just shopping» for compact cars when we came to Morrey Nissan to check out the Versa Note hatchback. After reviewing our needs and wants with Joel, he asked if we were interested in a used car, as the dealership didn’t have a new 2015 in stock with our desired features. When we saw the deal being offered on a 2014 demonstrator with less than 8K km., we were certainly interested! The price negotiations went smoothly with no «hard pressure» tactics and we felt we got a good deal without being «slimed.» Joel noticed that the vehicle was almost due for its first service, so that was done for us at no cost. All in all, a pleasant and productive experience!
We paid cash for the car, so this review doesn’t include any consideration of financing options. We were treated well by everyone we dealt with, and are happy to recommend Morrey Nissan to anyone.

Magnificent view of the mountains here, from a real nice dealership, super high ceilings, right off the Willingdon exits.
Think they moved here a few years ago from their Lougheed/​Willingdon but due to the new condos, neatly moved close by.
Not much of a lounge here, but there is a mezzanine of some sort, so kinda classy.
Been eyeing the monster Armada, a big guzzler with lots of space, 3 rows, and even optional captain chairs in the middle row. I felt Joel knew his info on the Pathfinder better but nonetheless, a middle-​aged patient ‘consultant’. Love all the shelf space in the drive console area.
Share the same lot with their luxury division, Infinity.

I tried to avoid bringing my car for service at the dealership cause I thought it would be expensive. Contrary to that belief, the pricing was pretty competitive vs a Mr. Lube. The service advisor was very professional and same with the shuttle driver. I was pleasantly surprised that the pick up was early and waited until 4:30 before calling me to come out.
I definitely will bring my car back next time for servicing. Oh yeah my car is clean on the inside and out thanks to the lot guys.

Please note the following review applies to service and sales staff. The only staff person that seemed kind and helpful was David Kwon so if you do NEED to go to this Nissan location definitely ask for him.
Yesterday I left Morrey (after spending more than two hours in the dealership) feeling beyond disappointed.
The staff were so unenthusiastic and unhelpful. I could not believe it. I actually wanted to buy a car, maybe even a new one and it was like nobody cared. Nobody wanted to sell me anything. I got a lot of blank looks yesterday which is surprising because I pride myself on speaking very slowly and clearly and asking direct questions. I’m kind and patient but my patience was tested yesterday.
Basically I went in there with car troubles, I knew what was wrong with the car pretty much but they decided to charge me $ 150 to diagnose it. They then said it would cost over a thousand dollars to fix but didn’t seem to care about fixing it or not fixing it nor were they empathetic at all that this is a NISSAN that is relatively new and shouldn’t have these types of issues. Anyways, the whole thing was a disaster and they will not be getting my money. I would never ever recommend this Nissan location to anyone. Ever.
It also seems like the service department and sales department don’t connect/​communicate at all which is a shame. It would have been very easy for the service department to be like «let me set you up with a knowledgeable sales representative, he’ll be able to give you a great trade in rate and tell you about some of the awesome cars we have on our lot now that will suite your needs, we guarantee your next Nissan won’t give you the same hell as your current one» I would have bought that! Customer service is not that hard people!!!

I recently randomly encountered a fellow Nissan enthusiast with the same model vehicle as mine and we got talking about any issues with the vehicle. Instantly he said whatever issues he may have, he does not think highly of Nissan’s technicians and would get it fixed elsewhere or do it himself. I asked him where he had this bad experience and he replied — Nissan dealership on Willingdon, Burnaby — referring to Morrey. His story was an issue with his brakes and after much discussion with the service department, their mechanics could not find what was wrong with his brakes. They simply suggested to him to «take it to where you got your brakes done last.» Well he purchased the vehicle used and didn’t know who did the brakes last. This person gave up on the dealership service department, and eventually fixed it HIMSELF. It turned out to be the brake caliper, nothing too unusual for a regular mechanic to figure out especially if he was not a mechanic himself.
So what are the chances that the only fellow Nissan driver I’ve met went to the same dealership and had absolutely no luck with an obvious (and simple enough) problem and was turned away in the same fashion as me? Except he wasn’t asking for the work to be done under warranty and was willing to pay the exorbitant premium fees typical of dealerships and they still turned him away.

Very unfortunate, that I decided to go here and make a deal on an Infiniti FX45. I’ve bought brand new Nissan models here before (at Lougheed location) and thought I would get a little respect. Not to be. I offered a 2008 mint condition Honda Civic SI as a trade in. If they came close, I would pull out the checkbook. However, they offered $ 10K, a slap in the face — a complete waste of time.

I went there for a 12k service recently and they quoted me $ 129.95+tax which is also written on their board for maintenance #2 on drop-​off. The bill ended up being $ 150+tax as there are additional parts/​supplies charges which they never inform me about. I also found out later that the same service at Downtown Nissan is only $ 89+tax. The quote one price and charge another just drives me nuts. $ 10.10 was for «shop supplies». As for not doing the proper research prior to going in for the 12k service, I only have myself to blame. Please do your research before you decide to come here. FYI — Downtown Nissan also provides complementary car wash for any service you go there for and not just Morrey.

We saw a nice looking Nissan at the auto show a few days back so we decided to head here today to find out more.
Our intent was only to test drive a car, we do plan on buying another car fairly soon but we are not in a rush. There is nothing I hate more than a pushy salesman and I was not looking forward to that part of the process. To my surprise I found the sales staff quite pleasant, they actually let their products do the selling.
We finished the visit saying that we have a couple of other cars to look at, they responded with «That’s a great idea, you should always try out the other guys»
That final statement resonated with me and they earned my respect, they didn’t try to push their product instead they stood behind it with pride. I look forward to dealing with these guys in the future.