Monarch Pediatric Dental Centre

I went to Monarch P.D. to get a second opinion regarding my 7 year old daughter’s infected teeth and crowding problem, because I was not satisfied with the diagnosis and assessment of the other pediatric dental clinic. Dr. Mark Casafrancisco at Monarch attended to my daughter’s dental problem. Dr. Mark extracted the infected teeth and the teeth causing the crowding. He also put a spacer, a crown and filling on the other teeth. He did all these while I was watching. I was so happy with Dr. Mark’s performance. He did it all with care. My daughter did not feel any pain. Dr. Mark gave my daughter just enough drugs so she would not to feel the pain. The gums healed up in time with no infection. During our dealing with Dr. Mark he was so respectful and he was treating my daughter like his own. Also, he was so caring and supportive to my daughter during the dental operation. I was also happy with Dr. Mark’s team members that put the sealant for protection of the adult teeth. They were very thorough and supportive to my daughter. They did an excellent job. To Mom or Dad having concerns with their daughter’s dental, I recommend Monarch Dental, and if you want a great doctor I highly recommend Dr. Mark.

DO NOT BRING YOUR KIDS HERE!!! They messed up really, really BAD on my sons teeth!!! They accidently drilled my sons two front teeth out. No apology-​nothing!
I am not sure how to give 0 stars-​that is why there is 1 star.
This place should NOT exist !
They did surgery on my son cause they found almost every tooth needed work. Except for the two front teeth; WHICH THEY ACCIDENTLY DRILLED OUT!!!

I cannot say enough wonderful things about monarch dental and Dr. Mark and his staff. The dynamic in the office is friendly, casual and lively — no stress or stiffness for anxious kids (or parents!). Appointments run on time and everyone has a big smile, and the staff is well trained to distract children from any freezing needles required if your child has a cavity. Mark himself is efficient, friendly, professional and very factual so you are always aware what is happening during your child’s appointment. Not to mention he is fantastic with children compete with his minion goggles and always ready to make them smile and leave them with a hug. We drive 45 mins to the office for our appointments but I would drive 3 hours after having disappointing experiences at other paediatric dental groups (Oakridge). Thanks to Mark and staff if they read this! My kids look forward to the dentist now and even though one of my children had a full nerve treatment she still looks forward to seeing Dr Mark and Anne!

I absolutely LOVE Monarch. My daughter has been coming here since she was 2 ½… I grew up HATING the dentist and she has always had such good experiences that she actually enjoys going. All of the dentists are great but my favourite hygienist (and hers) is Jocelyn (JoJo).

My son got his braces done here. The initial review was helpful, and we were offerred a cost effective payment schedule over 3 years, which really helped.
They are a fast paced no nonsense braces factory and they know exactly what they’re doing. Today son got his braces off, and his teeth look fantastic! Before they were crowded and crooked. They did exactly what they said and no more. Thanks Monarch– well done!

I simply had to take the time to write a review after yet another FANTASTIC appt. with Dr. Mark Casafrancisco and his assistant, Miss Jasmine. My son has been going to Monarch for about 10 years. A couple of years ago, a new dentist joined and I decided to try him as our regular dentist. My son is very sensitive, and highly anxious about going to the dentist. Until meeting Dr. mark, dental appointments were a stressful, difficult time. Dr. Mark, in my opinion and that of my sons’ is truly a gift to dentistry and, frankly, the world! He is kind, compassionate, dedicate, sincere and has endless patience. We usually go to the Burnaby location, but today went to Surrey to take advantage of «laughing gas». The office and supporting staff were welcoming, warm, inviting. It was calm, organized and well run.
Ms. Jasmine was an angel! Informative, kind, efficient and a pleasure to meet. My son instantly warmed to her and her relaxed. She explained each step as she worked away — treating him with respect, kindness and a wonderfully calming presence. She was spectacular.
As always, my son was welcomed with kindness and a reassuring hug from Dr. Mark.
The laughing gas was great, but it was the amazing skill and sincere, honest kindness from Dr. mark, that, once again, made a trip to the dentist a success!
I cannot say enough about how thankful we are that Dr. Mark was brought into our lives. Having Miss Jasmine today was a tremendous bonus!
I HIGHLY and unconditionally recommend Dr. Mark! I have no doubt that anyone who is fortunate enough to see Dr. Mark will be as thankful and satisfied as we are!

I was referred to Monarch Dental in Burnaby by my family dentist, as my daughter is needle phobic and she needed cavities filled.
I went for our initial consultation and I refuse to go back. I received the first appointment of the day, and even then I only was able to see the dentist 25 minutes after my scheduled appointment (even though I had arrived 15 minutes early as requested — which turned out to be before the staff even arrived at work! So we waited for 40 minutes for the first appointment of the day).
The dentist consultation was fine (they did another xray and found 2 more cavities), but when I discussed booking treatment with the front desk I was informed that the options were nitrous oxide, which they only offered in Port Moody or Surrey, in two seperate visits (very far to travel and would cause me to miss a lot of work) and that getting me a quote for general anesthetic which they did offer in the Burnaby office «wasn’t my department», and besides it would take six weeks to get quote info back from Blue Cross! Full stop. She didn’t actually provide me further means to get the quote, or tell me who to get it from. I had enough at this point left rather both annoyed and deflated with a child who was no closer to getting her cavities fixed, and a good few hours of my day more or less wasted.
I will be going to a different pediatric dental centre, as I really have no desire to go back to that office and try to deal with their chaotic and unhelpful staff. One visit was more than enough!

We will not be back to Monarch Dental in Burnaby.
Our 18-​month-​old had some decay in his front teeth. After barely peeking into his mouth, the dentist, Doctor Hung, said that he had to have general anaesthetic in order to fill 2 – 3 (baby) teeth. We were eventually quoted approximately $ 1,850 for 1.5 hours of «surgery» — about $ 1,100 for the basic fillings, $ 500 for 1.5 hours of the anaesthesiologist’s time, and sundry expenses such as fluoride treatment, polishing, cleaning.
The office is very busy and chaotic and unpleasant. We were left waiting over 45 minutes past our appointment time (this was mid-​morning on a weekday) and by the time our turn came, our toddler had run out of patience. I felt very pressured to sign off on and consent to the work immediately. We were uncomfortable with this treatment plan and sought a second opinion.
In doing so, we found a *real* pediatric dentist, Dr. Bob Patton in Vancouver, who was able to negotiate an uncooperative baby and get the work done in under fifteen minutes, and without the risk of GA, or even an oral sedative. The cost? $ 350, all in. Monarch Dental is a money-​making racket. It recommends unnecessary and risky dental procedures for vulnerable patients. Do not recommend.