Metroplex Dental Centre

I have come here multiple times. As everyone else says the location is very convenient as it’s located inside a mall, which means free parking and longer hours. I have had my wisdom teeth removed and have had cleanings here. The staff is amazing and very professional. The hygienists are very thorough and make you feel great after cleanings. I, like many others have had to go through dental pain and was very nervous before having dental surgery. Luckily, the dentists here are extremely knowledgeable and their passion for their work shows. They guide you and explain the procedure step by step to inform you and reduce your anxiety. They show genuine empathy for their patients. I would definitely come back and recommend this place to anyone for dental work.

Convenient and… that’s about it. Would not recommend.
I started going here because it’s at Metrotown and they’re open late on weekdays. That part is great, but the hygienists are usually rushed and you get almost zero face time with the dentists.
They really push nightguards so I had one made — when I had problems with it their response was basically «Oh, that’s weird». No offer to replace it, no interest in finding a solution. I later found out that nightguards which address my specific problem exist, but the staff at Metroplex didn’t even seem aware of them.

I’d give these guys 10 stars if I could — they absolutely deserve it!
In the past I’ve always been trying to avoid going to the dentist because of my dreadful previous experience with some clinics. But after my first visit to Metroplex I knew that this is THE clinic for me.
First and most important thing: no pain! Like absolutely none! I wouldn’t believe it if anyone told me, but now I know from my own experience — yes, dental procedures can be painless.
The doctor basically talks you through the whole process, which is very comforting for me because this way there are no «surprises», and then — boom! It’s done! In other words It just goes by so fast!
I simply admire the professionalism and skills of doctor D. and his staff. It’s like in that commercial — «confidence in motion».
Both my wife and I have been with this clinic for about a year now, and we’ve done extractions, fillings, route canals and crowns, as well as routine cleanings here. Even after we moved we still keep coming here because this is the clinic we trust.
Writing a good review is the least I can do for the amazing job they’ve done for us.

Pros:
Great Staff, Location, and Hours
Everyone from the Drs to the Hygenists, assistants and reception staff were really friendly and helpful.
I love how accommodating their hours are and the convenience of being able to pick up any thing I need from the Mall or the Superstore at the same time which really helps me save time with my busy schedule.

Horrible service from front line staff. Appointments cancelled by reception in error — no explanation given and no attempt to rectify their error.
Dentists come and go so often that it is almost impossible to see the same dentist twice in a year.
Have now had enough of their production line mentality. If its professionalism you’re looking for, Metroplex is NOT the place for you.

Everything was very good. I didn’t have a dental insurance, so they gave me aproximate price ahead, which was very helpfull. Moreover, staff was verry friendly and did an exelent job. Definitely recommend it.

Firstly, the convenience of this dental facility is great. It’s at the mall, there’s good parking and transit is near… But that is all what is great about this place.
I went to a dentist in metroplex dental, for a routine check and he stated I had multiple cavities and I had to book a a couple of appointments with him, so he could do work on my teeth. To be honest, I haven’t had a cavity in years… I had no symptoms, pain or even visible spots on my teeth. This troubled me, so I went to another dentist and asked for their opinion. She said I had no cavities but weak spots … And there was no need to fill them in. I never returned to that Dentist facility at the mall. If their only objective is to use me as a cash machine and not really care about my health, then I’m worried for those patients who are in their books and those who have already been taken advantage of. I will be going to the dental association of BC to speak to someone about this dentist.

Highly recommended! I was recently visiting beautiful Vancouver and Burnaby when I developed tooth problems quite suddenly. Not knowing anyone I went online and read favorable reviews for Metroplex Dental Centre. First thing Monday AM I called them and they had me in the office at 11AM! 2 hours later I had a bad wisdom tooth removed and the other tooth drilled and filled. Super professional service and very painless!(I have a low pain tolerance!) They explained everything and the charges I thought were reasonable. FYI my dentist there was Sakura Iwagami. Since I was traveling it was my dream to get everything fixed in 1 visit and they got it done!

Stay away from this clinic. I am pulling out (pardon the pun) my records here today as I have been ripped off by their added treatments and x-​rays, which are completely unnecessary based on my new dentist. The sign in front says «they are gentle» and cater to cowards but even their hygienist is brutal and rough. Am not sure if their other staff is OK though, but I will try my luck in a clinic which isn’t located inside a mall– with a high lease that they take out on your bill just to sustain.

It seems every time I have had an appointment here over the past 3.5 years I get a different person for my cleaning/​check-​ups. All of them have been great but one was a little ruff for my liking. Luckily she is no longer there. They don’t give you grief, which is rare. They just tell you what you are doing right, and make a few suggestions to change certain behaviours! Which is a big thing for me, I have been told time and time again that I brush to hard and don’t floss as much as I should. Most dentists I have found to ruff, painful, and always ready to tell you what you are doing wrong! That’s why I keep coming back to these guys!
The front desk staff are friendly and fast to greet. But whenever you have an appointment it never really starts at the given time. Which is a bit of a pet-​peeve of mine since I am always early or on time. So expect to sit and wait for about 10 – 15 minutes before being brought in.
Dr. D, once of the main Dentists there. He is awesome, friendly, and REAL! I had my Wisdom teeth taken out by him a year ago, and give him 2 thumbs! Even though it was a bit of a fight to get them out!