Kal Tire

Their expensive snow tires wore out real early. Got more. Made appointment as I have to wait around. Then it took two hours for two new tires and an alignment! Two hours with an appointment. Really? Bad service.

This was an awful experience for me. I’ve dealt with this particular location before for my wife’s car, and it was ok, but for my car it was just awful. I needed two tires mounted on my car, and I called around for pricing. After seeing that all the prices were about the same ($ 80 for two tires mounted and balanced), I just went to the one closest to my home. I called them to see when I can bring in my wheels (off the car) in to get the work done and they said whenever since I didn’t need to leave my car. I also specifically told them that my tires are low profiles (225÷35÷19) and if they can handle it. The guy on the phone reassured me (several times) that it wouldn’t be a problem. So I dropped my wheels off on July 24^th. I got a call later saying that they had trouble getting the low pro’s on, but they managed it. I went to pick them up without a problem, and they were bagged up ready to go. They were priced like $ 20 less than everywhere else (even less than the other Kaltire that I called).
But when I got home, I noticed that they mounted the two tires for the same side of the car (the tires have specified direction of rotation, so cannot be mounted on the wrong side of the car), when I asked them to replace tires of opposite sides. I know, I probably should have specified, but I really thought it would be common sense when replacing tires that those particular wheels would be going back on the same side of the car from where they came from. At least, if they weren’t sure, you’d think they’d call or something. But I had to call them as I couldn’t put them on my car like this. They again assured me that they’ll fix it right away and that it shouldn’t be a problem.
I drove down immediately to get the problem solved. I watched in horror as TWO techs were YANKING on the tire trying to pry it off, without any care or attention to my wheel. After about a half hour, the guy I was dealing with came up to me and asked me if I ever noticed damage to my tire. I went to see what he was talking about, I couldn’t believe that he actually asked me if i «noticed this damage before», as there was a gashing tear all around the sidewall of the tire! They completely tore it up, like they had no idea what they were doing. Then the guy blamed these low-​pro tires, and said that he’ll order a replacement right away and that it shouldn’t be more than a week. So this was July 25^th. I called back on July 28^th just to check the status, and this guy (I think his name was Ryan) said that since the tire is coming from the east, it’ll take at least another week (which is not what I was told at first). So I waited a week.
The following week I was honestly too busy to call or even go to them to pick the wheel up during business hours, so I just left it. I called again on August 11^th to check the status of this tire, and Ryan again said he had no idea and that he’ll check on it for me and call me back. Well he did and said that it was slated to come in August 28^th, and that there was a shipping error and he’ll put a rush on it right away. Again, there were no calls made to me to tell me about this error, instead I had to call and follow up with the mistake that they made in the first place.
I called again on August 20^th just to check again, with fears of the worst. The guy I talked to had no idea what I was talking about and said he had to check, then I heard some one else in the background say that it was done already. And so he says, «oh, the tire arrived and has been mounted already.» It has??? And why wasn’t I notified at all? I told him that I didn’t get a call or anything, and he just sheepishly said «sorry» and that was it. I told them I’d be by later to pick it up.
I had to pick up the next day, August 21 (4 weeks exactly from when I first dropped off my rims) to pick up the single wheel. The guy helping me offered no apologies for the wait, didn’t offer to help me put it in my car until I was already walking away, and didn’t seem to care that I had to follow up with them with everything.
When I got home and took the wheel out of my trunk, I noticed that they chewed up the lip and even the face of my wheel pretty bad. Granted, the wheel wasn’t in pristine condition, but it is definitely way worse now. I guess I could have called to complain, but frankly I’ve had it with these guys, at least with this set of rims. And they didn’t even bother to at least wipe off the grease they used to get the tire on, so it looked pretty gross with that gunk still on the rubber.
I gave 2 stars because when I dealt with them for mounting my wife’s standard sized wheels (225÷45÷17), they were fine and they were somehow priced a little less than others. But I won’t take my low pro’s to them ever again (or nice rims that I care about).

These guys have a lot of IDIOTS working the phones here! I tried to give these guys my business many times and they just don’t have the buying power nor the brains to compete with the competition! I got out of my truck the other day to check on a tire price and heard Jeremy say, «This guys an asshole, don’t serve him» after hearing that, I asked him if he had my tire priced yet, he said, he had no stock anywhere! Little did he know I just came from another Kal Tire where they had tons of availability! I have spent a couple of grand with these morons and won’t bother anymore! Just a bunch of lifers that think treating people like they’re stupid and naïve is the way to go is asinine!

Some of the best customer service I’ve experienced.
I had to get my car in to get two new tires and balancing done ASAP on the advice of my mechanic. I was told by my colleague that these guys are great and they did not disappoint.
I called at about 1pm on a Friday and asked if there was any way they could get me in same day (not expecting them to say yes as it’s November and their peak season for snow tires). I spoke with Matthew on the phone and he was friendly and cheerful and he told me to bring my car in same day. I told him the catch was that I worked until 5 in Coquitlam and might not make it there in time and he said he would stay late if need-​be. I ended up getting off work early so I wasn’t keeping them past close.
Although I had a bit of a wait, this was no issue considering they went out of their way to help me out.
I dealt with two other guys in the shop and one lady over the phone and they were all exceptional.
I left with two new tires and a smile on my face (which does not happen often after spending money on my car). Kudos gentlemen (and lady).

After a mix up at Destination Mazda a few blocks down (who I will never be dealing with EVER again), I went over to Kal Tire without an appointment to see if they could help me out. They were extremely friendly, fast, and efficient, and got me in no problem. Myself, my family, and my family’s business will now strictly be dealing with them — totally recommended!

Honest, friendly and helpful staff. Very fair pricing. Nothing worse than a mechanic shop that feels shady. These guys are top notch. Did what I needed and didn’t push any other maintenance on me. Scheduled me in with little notice. The guy with the batman tattoo is ace!

I called to get a price quote for two tires plus installation. I was quoted a great price compared to other places I called. The person over the phone told me they would price match other places and provided competitive rates. Sounds like amazing customer service, right?
I called back to book the next day and spoke to a different person. This guy tells me the price quoted was incorrect, that I needed to pay a middle man fee for that make of tire. It would about $ 20 extra each tire on top of the retail price of the tire everywhere else I was quoted and I might have to wait 10 days to get the tires in stock. Then he offered to find me 4 new tires of another brand so I can spend even more money! Why am I paying extra for tires when everyone else is quoting retail pricing? Also, why should I change all 4 of my tires when 2 of them are still relatively new (ie I bought them this year).
So the final cost would be about the same or more than elsewhere. So I took my business elsewhere. I suggest that staff be trained properly to quote prices if the first person made the mistake, or honour prices quoted than to advertise extra costs or brand new set of tires.
Thank goodness I did not book the first time I called. I might have showed up and then be told what the extra costs were when I was paying!

Awesome service. Brought in my car to get a flat fixed. They fixed it for free. And didn’t try to upsell me on anything. Gave me a quick review of my car and said everything was good.
Great work guys!

Got my wheel back. As it was professionally re-​finished by Nu-​Brite, the wheel came back in immaculate condition.
James (the manager) waived all of the costs, including the charges for patching my tire (the original reason I came to the shop this time). Very grateful for this. Special mention.
I really respect the fact they took care of me, and I will gladly return whenever I need anything done to my beater winter rims, but for my summer alloys, unfortunately I won’t be bringing them back until I hear they have a touchless machine.

Great experience overall. When Mercedes refused to touch my smart because it had European tires, they told me to go across the street to kal tire, so I did.
They quickly squeezed me in, checked for damage from our construction laden streets, and confirmed that my right rear tire was damaged. Rims okay, plugs not possible… Needed new tire.
Due to my customizations they didn’t have my yokohamas in stock, but outfitted my car with a temporary tire until mine came in. They told me a few days… It was less than 24 hours. Go, guys!
The only thing is they had no clue how to drive, start etc. a smart car. Heh. But now they know.

Threats of a Snowmagedon sent me and half of the City of Vancouver on a quest to replace tires that were questionable. Points to Kal Tire for accommodating me during such a busy time.
I’ve been to this location before to work on a tire that had a slow leak. But I don’t know if you could call me a customer at that point, because they wouldn’t let me pay. That’s right — THEY FIXED IT FOR FREE!!! I hadn’t purchased the tires there, so there was no reason for them to do so other than an extreme measure of goodwill, which is rare to unheard of these days in businesses. So points for that, as it definitely made me interested in bringing my car here to purchase replacements.
They gave me the informed sell, not a hard sell or an up sell, but they definitely wanted me to be well informed about their products and services so that I could make the best decision. I’m now the happy owner of some lovely Nokian All Weather Tires. I’m confident that these tires will take me on some great adventures throughout the province. And they will also mean I’m safe on my travels around town during the approaching Snowpocalypse!!!