Fitness Town

Just a shoutout to Fitness Town, Burnaby, these guys are pretty awesome! Did a huge favour for me and retuned a shirt I had purchased in December; typically not their policy, but they went the extra mile!
Not only is their customer service pretty stellar, but they’re also very knowledgeable and will give you the best advice in their field. Highly recommend shopping with these guys! If you need fitness gear, shop here, they’re pretty checked out.

I am updating my review from 1 star to 3 stars.
I appreciate the response received from Dai at Fitness Town. I have returned to the store and exchange my unopened/​unused yoga mat. I’m happy with my new yoga mat. Thank you!
Original Review:
I went into this store looking for a yoga mat. While I was looking and I found one I liked, a salesperson walked up to me and asked me what I was looking for. I told him a yoga mat and asked if the mat I was looking at could be washed. He didn’t answer my question and proceeded to show me the yoga mat he uses.
He told me all about the mat he uses and that it was on sale. I purchased the mat he suggested, but when I got home I was looking at the mat and it has straps. Straps that will get in the way when I’m actually using the mat. I don’t travel with the mat so it makes no sense for me to have a mat with straps.
I contacted the store that same afternoon asking if I could return the item, as I had not opened it or used it. It has been 4 business days and no one at the company has contacted me back.
When purchasing the item I wasn’t told it was a final sale and I wasn’t told a yoga mat cannot be exchanged or refunded. I read over my receipt and it says no exchanges or refunds for yoga mat because of hygienic reasons.
Poor service.

I was looking for lifting straps. There are three employees. One other customer being helped already. I circled the same area, obviously lost. Completely ignored. The other customer paid and left and still no one approached me. I walked to the counter to ask for assistance and the guy asked turns to his buddy to tell him the ‘take it’. I walked out empty handed.

They have CrossFit on Sundays and it’s awesome. The staff there are really friendly too.

Best Crossfit supplier in BC. Super knowledgeable staff, great ownership. Even if you are not a Crossfitter you will find amazing options to improve your health and level of fitness. Highly recommend!

I was nervous about visiting this store, as my husband and I are not fit. We want to get there, which is why we needed Fitness Town’s help. But I sort of expected fit, lovely, muscleheaded people who would look down on our pudgy selves.
But no! Patrick (who is a certified personal trainer and clearly knows his stuff) was awesome. He didn’t sell us more stuff than we needed, answered all of our questions and knew the right weights and sizes for us. He also recommended the P90x system — a «personal trainer in a box». It’s pretty daunting, but he really recommended it and said he’d never had complaints, so we’re excited to try it.
Best of all, he recommened a «marathon stick» for my husband’s ongoing ankle/​calf problems and he was exactly right. It was quite amazing, from my husband’s brief description of the injury, Patrick knew exactly what was needed and my husband’s been gratefully using the massaging stick all week.
I’m hoping as we get into shape, we’ll be making more visits to Fitness Town (and singing «Won’t you take me to Fitness-​TOWN» to the tune of Funkytown, because that’s the kind of folks we are).

They offered a gas rebate coupon deal (
) worth $ 500 if I purchased an excercise bike. I never received 1 cent worth of free gas and Fitness Town offered me a $ 100 store credit as compensation??? I suggest you try Fitness Depot.