Fancy Nails

After a few more visits since the business changed hands I have to admit I won’t be coming here any more. The cleanliness and quality has gone down, and even with booking appointments they will say yes and have you sit with your feet in the water for 35+ minutes til your water is cold and they don’t have someone yet to do your nails. The last manicure pedicure I got here they didn’t use top coat on either and within two days my sister and I both had removed our finger nail polish because it chipped so badly. They also use this manky soft bristle brush that looks like a baby hair brush to scrub your feet toes and ankles and I had to hold back my horror as there is absolutely no way to clean that between clients.

my go to nail place now as its by work n now that I’m a regular they know me & are very nice! the only reason I’m not rating 5 stars is that sometimes they will tell you that they will be with you in like 5 minutes but you end up waiting like 30.

Came here with my friend after she recommended it — they did a great job! Got a full acrylic set and an eyebrow wax. It was a busy day but we were both done a full set of nails in about an hour and 45 mins, not bad at all! Our technician was wonderful and recommended a beautiful colour, couldn’t be happier!

Horrible service 145min for a fill… they over book every time I’m there and leave me in the middle to do other clients. Dirty equipment too.

Good service and good prices. Love the massage chairs and friendly staff.
Went in for a mani/​pedi today and was very happy with the results. Have been in a few times before and have been consistantly satisfied.

I’m updating again as service here is hit and miss! If it’s busy, it’s not a nice experience really. I like the manager, Tracey, but the staff can hugely influence your time here. I realise new years eve is a busy day but I’m still a paying customer and shouldn’t be left waiting for a pedi when I made a booking. Came in at noon and left at 1:50. Too long for average services.

Quck update, got a mani/​pedi today and things have changed. There is new ownership but most of the staff are the same. Prices have dropped a bit too. Nice group of people, the new owner is very welcoming. Had a nice relaxing afternoon.

My husband and I have just returned from what is unquestionably the most horrible, careless and unforgivably insolent experience we have ever had with our pedicures.
We have been to many nail spa locations in the lower mainland, often returning.
We would not recommend this nail spa, the concept of customer service is non existent, I have a bleeding toe, and we are pretty certain the sanitation practices stipulated by the health board are not being followed. This nice looking place is a REAL dump!

Well I went to this nail salon out of desperation because my usual place was fully booked and my nails needed attention…
And I’ll never return again.
The man that did my pedicure cut the cuticles so closed to the edge it hurt so bad :(and then he shoved all the cuticles from my toes to my fingers so hard he sliced 3… Causing them to bleed. :(
I noticed he wasn’t paying attention and just kept pushing them so hard without looking. I kept telling him it hurt!!!
So as he removed my cuticles with the cutter he clipped my nails so hard and roughly 2 started to bleed… And when I Unilocaled «Ouch!!!» And pulled my hand back 2x — all he said «did that hurt???» — OF COURSE it did Sherlock!!!
Please please do yourself a favour and don’t go here!
I wish I could give zero!!!
I pretty much went straight home and sprayed Bactene and polysporin to my hands and feet just in case I get an infection!

I have only gotten gel nails done here, but I will not return. They are way too rough cutting the cuticles and filing down my previous fill. Also, the communication level is very poor. I asked for square tips and they gave me rounded? They have good prices, however, it ended up costing me more when I had to get two nails replaced at another salon.

Lol obviously ‘SD’ is the manager, who said the exact same thing to me. I didn’t use foul language in front of children, but I did raise my voice. Nice cover up though, too bad a picture says 1000 words. I would never return, ever. James should have his license removed. I’ve already reported this business to the better business bureau for investigation. Lol good luck to anyone going there.

This place is really close to where I work so I’ve been here a few times out of desperation, which also means I’ve been here enough times to have a feel for the place. Maybe I’ve just had a lot of good manicures in my life, but I really don’t recommend this place. If any of the following things bug you when you’re getting a manicure, don’t go here!
–they spray and rub alcohol on your fingers a minimum of 5 times during the manicure. this is so drying for the cuticles and it actually kind of burns my fingers!
–they cut your cuticles as much as humanly possible. they dig deep and I swear they were about to hit bone.
–they insist that you wash your hands after they give you a hand massage with lotion. why? I have no idea. can’t they just wipe off the lotion from your nails with a cloth. that’s what most places do!
–their nail envy (that they use as a top coat) is so diluted with nail polish remover that it is pink rather than clear and i think there’s a chance that they just pour no-​name brand top coat into the OPI bottles to make it seem fancier
I will not be returning to this place ever!
ps: I’ve heard their waxes are awful!