Performance Auto Carrier

Do yourself a favour pick any other company to transport your vehicle. They promised to have my vehicle transported in 5 days from Edmonton-​Brampton. When I called to find out what was going on the lady at reception gave me attitude and hung up on me. 14 days latter they called to let me know it arrived I drive hour and half only to find out they screwed up on the paperwork and my vehicle is still in Edmonton. They promise to refund my saying it takes up to 5 days to put the money back onto my account 15 days later no money so I had to call Visa to get it back. Great Christmas present to me.

After being referred to Performance Auto Carrier, it was a great experience from start to finish. The rates they offered were comparable but what set them apart was the customer service given by Sean, when you call, try to speak with him. I had to move from Toronto to Alberta for a few months. Performance got my car there in time for my arrival and without any problems. I highly recommend using their service or at least worth the phone call.

Just an update, a manager named Sean called me today (about 9 months after the service) to follow up with me with regards to this service based on this review. I do appreciate the customer service and him looking into it and following up with if i had dealt with that awful grease stain in the driver’s seat (which was cleaned and paid for by Performance) but i still do not disagree with the service review that I had written. Part of the poor service was due to the drivers and the workers and just the way the business processes were being run. There were no standards with laying down protective covers (heck, even a garbage bag laid on my seat would’ve done just as well!) and when i had suggested this to Sean, he was very open and agreed that this should be done for all cars.
Overall, the service from what i experienced was horrible but i appreciate the fact that Sean had followed up with me to make sure everything was taken care of and was open to some suggestions for his business.