Cut Above Lashes

Omg where do I began first off I just moved to Canada from California LA and I have been getting my lashes done for 2 years now professionally by good professional people so I assumed here it will be the same boy was I wrong. So I wanted to try a place before I went and paid and I wasn’t happy so I decided to go on Groupon and see what I can get unfortunately I came across «eyelash extreme «which is located inside this dirty salon called cut above salon. Before my appt day I called Trish Singh the lash lady and I wanted to make an apt I told her I am new need a permanent lady to go to for lash extensions she was happy and said sure why don’t you come in on Friday at 5 I set up the appt then I said oh btw I have a Groupon voucher she paused and said oh I am sorry I don’t have an apt available for Friday I was like um ok then she kept pushing it off every day and time I gave her she said oh I cant blah blah any who so I got an appt for wend at 2pm I got there like 10 minutes early sat down called her she didn’t reply text her apparently that’s a landline not her cell so reply I told the older lady who was a hair dresser to tell her that I am here the lady ignored me she said she is with someone wait very rude so I waited 10mins go by 20mins go by I was getting soo upset so I asked the hair dresser again can you please let her know I am here she said sure and did nothing about it my appt was at 2pm she didn’t take me until 2:48pm 48mins later she comes out calls my name and say so rudely sorry for the wait give me a few mins and walks away I was so dam irate at that time but I am a professional Esthetician myself and I know shit happens things come up but 48 mins plus 15 mins more because she need to ”clean up” she took me at 3:15ish I was so over it at that time before she took me in she started to explain to me what lash she wil use and what she has in the Groupon voucher it said that mink eyelash extensions with collagen under eye treatment. This unprofessional, rude, cheap and selfish person was giving me options like for 55 $ more I can do the longer lashes for you and blah blah I told her lets just stick to the voucher then she said oh there is this fee you have to pay for groupon usage $ 5.15 I was like huh. but had no cash pulled out my debit she said max on card is 15 $ so I said ok let me just tip her 10 $ maybe she will tc of me better since I was so generous to give her a 10 $ tip before she even did anything for me lol wow boy was I wrong we go in this lil rental area dim lights cant see anything and her bed was so dirty had lil hair stuck on the bed and nasty marks I was so disgusted by it but I just said whatever then she started to do my lashes first she put tape like scotch tape under my eye I told her um I am sensitive to tape please don’t put it she ignored it completely then I said him what about the collagen treatment she said well we can do that next time you come in yea right like I was gonna come in again after this I was super irate at this time anyways I let that go too 5 mins into her doing nothing she says ok so if you want I can do the long lashes for you for free because the small lashes that came with the voucher were supposedly smaller then my lashes and I wouldn’t of been able to tell the difference I was like wow nice sure go for it … 15mins later she says ok your done I was so confused because I do eyelash extensions too and it never takes 15 mins to do even an eye I was like hmmm ok I get up check the mirror and omg I freaked out she out like 15 lashes on each eye and I was like what the hell is this she said that is it I was so pissed she is so unprofessional and rude just because I had a groupon voucher she treated me like shit why the hell would you put your dam business in if you don’t want to provide service omg I was so pissed I asked her for my tip back she didn’t deserve it lol that she didn’t want to give me then she told me to get out of the store and she cant to shit about it and that I did everything right omg I recorded everything and my husband is a lawyer I am going to drag her to court it isn’t about the money its about how rude she was and how she acted like she is doing me a favor I called Groupon and got my refund and reported her to Groupon they will make sure her business wont be entered for anyone else to go thru what I did and I called my bank … she said she will refund me the who 15 $ because Groupon refunded me and she cant pocket that 15 $ on my card I am waiting for that if she doesn’t my lawyer will make sure that’s n the supine. this lady is unprofessional, rude and by far the most arrogant person I have met in my life.

Not satisfied what so ever. Worst salon in the books. Trisha is disastrous and really has no idea what she is doing.
This event started three weeks ago when I purchased a Groupon for Xtreme Lashes. This included; synthetic lashes *50 on each eye as well as a collagen eye lift for $ 39.00. Thought this was a great offer as I wanted to look good for my cousins wedding as I will be the maid of honour. I have never had false lashes done before. I was expecting such a great outcome.
A couple days after the purchase of the Groupon I called the number provided and tried my best to book an appointment. I do not work currently I have time off and had an open availability. But Trisha said «due to the purchase of a Groupon she did not have time to fit me in and she would put me on the «wait list». A little disappointed I accepted this offer. Waiting about 2 weeks after that call, I called in to make another appointment, this time I did not mention the Groupon. What do you know?! She had an open schedule that day so of course I made an appointment.
When I went in for my app at 2:00 I mentioned the Groupon she then said «I’m running behind and won’t be able to take you for another 30 mins. I was ok with that so I sat and waited about another hour and a half. The salon was DEAD! As I was waiting, a black male came in asking for a haircut. I did not like the attitude the owner was giving the male and she turned him away I’m assuming because of his race. She just cut a mans hair 30 minutes before so she obviously knows how to do a men’s cut… Did not feel comfortable with that at all. When the male left the women were talking.
A little frustrated at this point I blew it off and was hoping for a wonderful experience.
Trisha only takes payments BEFORE the services are delivered. She bumped up my price to $ 113.00 including taxes PLUS the Groupon price of $ 39.00. I felt obligated to pay and short of time before the wedding I sadly accepted.
She takes me into a dingy dirty room, tapes my lower lashes down with duck tape, rushes the lashes being glued and got a bunch in my eye which burnt and stung really badly. I DID NOT get the collagen treatment at all!
I went home, did not use any water or products on my eyes as suggested for the rest of the day/​night. ALL NIGHT I had lashes falling out. By the time I woke up in the morning the lashes were all over my pillow. I collected them thinking I could get them put back on.
I spent the majority of my day contacting Trisha as well as the salon she works at to work out a solution.
After calling and leaving a voicemail and 9 calls later on my cell i figured she was screening my number and blocked me. I then used my fiancés cell and sure enough she called back 3 minutes later. When she found out it was me on the line she made up a name as to who she was and stated she had the wrong number. I knew it was her due to her Trinidadian accent and called her out on it. She hung up. I made my way to the salon to again figure out a solution and to get my refund because of the money I spent. It was not fair for me.
When I spoke with the owner of the salon she was very defensive and claimed she is not the owner of Trisha’s part of the salon. Which didn’t make sense to me. So I spoke with a Lawyer who’s given me great advice. He wrote her a letter and sent it to the salon today! She has 24 hours to give me my FULL REFUND or else I will be taking this to small claims court.
I want to warn everyone of this horrible customer service experience I had at this horrible salon. The people are very rude, dirty, untrustworthy, and frankly, do not deserve anyone’s business. They are running an illegal place of business charging for HST without an HST code!!! Do not let them scam you!

I’ve experienced better… I think I’ll be going back to other locations that I’ve visited.
If you’re thinking of getting the lashes done on a discount, expected discounted service and 30 lashes or so. Forget the collagen eye lift session… as it wasn’t offered.
The «mink» lashes are short and in a small plastic container rather than the typical packaged one. I got an allergic reaction to it and I’m glad they didn’t last. Most of them fell out after less than 2 weeks. The rest, I’ve plucked out to avoid the itchy eyes.
I’ve done lashes 3 times already… and this round, they were glued 5−6mm off the original lash, which makes it look & feel funny. Not very pleased with the results