Mount Royal Hotel

This place was very comfortable and neat. The location of the hotel is in prime. The rates are reasonable. We visited during the month of March, when you have lesser crowd as opposed to the summer months. The bus stand is just behind the hotel so win win.

I only give this place a star because Unilocal won’t let me choose no stars. This hotel is absolutely DISGUSTING!!! For $ 275 a night, you get a room so small that you touch each wall while sitting on a queen sized bed; severely outdated and cheaply constructed furniture; noisy hallways and plumbing; carpet so stained you don’t dare go barefoot; no parking spot; a view of the dumpsters; one shower towel; a tv with poor reception with no remote; and AC and heat that simply do not work!!!
The owners of this hotel should be ashamed to ask the price they do and the town of Banff should be more concerned about the impression places like this leave on the many tourists that visit this beautiful area.
Do yourself a favour and stay at the local hostel ! You’ll be thankful you did.

Terrible hotel. Old, shabby, dirty. Stained carpet no vent in bathroom. Trash all over hallways and restaurant. Breakfast buffet is a joke. Cold potatoes, dry eggs, white bread only for toast. Dont stay here. Cant wait to leave. And at 2:30 we got back to our room and it still isn’t cleaned. Really? Just went to take a shower one washcloth for two of us. No sugar or cream for coffee in room. The owner of this place should get to stay here and see how he/​she rates it.

Stayed here last week for the wife’s birthday for the night. The room was nice but there was some loud banging noises coming from the room above it actually knocked the smoke detector off our ceiling onto the floor, there were also some pretty loud people next door to us partying until around 4am, we didn’t mind too much since we were having some drinks ourselves but it got annoying. Affordable place to stay in a good location seems like more of a younger crowd that stays there.

I had a very comfortable stay here just last week. The beds were very comfy and clean, the shower had lots of hot water and good pressure, and the staff was friendly and kind (they happily allowed us a late check-​out even though they were swamped with guests coming in for the film festival).
Is it an old building? Yes, so the rooms have awkward spaces (bathroom was a bit cramped) and the halls are narrow, but that building is over 100 years old — it appears in all the old historic photos of the town. How cool is that? Much too cool to care it’s not as roomy as a hotel built in the last five years.
Location was phenomenal — a block away from everything, it seemed. Spas, shopping, a bakery (nice to munch on a croissant while you pack up), and lots of the best restaurants and bars in town. This hotel also has its own lot (right around back), so you can park your car there and never touch it again ’til checkout.
If you simply want a comfy, clean, and convenient place to stay in Banff, then this place is a great option. I will happily return my next visit to the mountains.

Below average on a great location. Old-​fashioned, needs remoddeling. Bathroom was so old that there was even an (dismantled) ashtray, worn-​down and dirty carpet.
Windows can’t open, airconditioning isn’t much. With 15−18C outside, it isn’t able to cool inside to the same temperature, room (265) door is hard to close, housekeeping woke us at 08.15, after the alarm from the previous guests gone at 0630. We weren’t able to stop it. And on top op it, very ’ cool’ lights. Like in an factory.
Good points beside the location: good shower, good cotton sheets and thick towels.
(Please forgive the spelling errors, I’m no native speaker).

I will never stay here again. Noisy a/​c system 24/​7, windows that don’t open, cheap unhealthy lighting, lumpy beds, what else could you not want form a hotel.
I don’t understand how Banff (the city), the tourist committee, or the Chamber of Commerce don’t tell these guys to get their acts together.

Perhaps I shouldn’t be reviewing a hotel room, as my husband and I are pretty happy as long as we don’t come home with bedbugs (and thankfully, that’s never happened).
We only spent one night, but we enjoyed our stay at Mount Royal Hotel. We had an incredible view of the mossy roof below and Tunnel Mountain beyond. Our room was pretty cool, IMO, and I couldn’t stop from thinking it was our kind of place because there was a bottle opener attached to the bathroom counter. The ceilings were high, but the room was cozy and definitely felt somewhat old-​fashioned.
My in-​laws had a room with a broken (and quite noisy) fan, but were quickly moved to another (an upgrade, even!). We were able to park directly behind the building, which almost seemed unthinkable in Banff. As we visited in June, Banff itself was quiet and the hotel was no exception (though I did overhear a few elderly Floridians complaining that it felt «like winter» outside – lulz).
Breakfast was not included, but I really would prefer hotels give up the «continental» thing rather than disappoint me yet again. I’d rather not feel compelled to eat the breakfast just because it’s free.

I have nothing but good things to say about the Mount Royal. The price was reasonable, the staff were friendly and the room was great — without asking we were upgraded to a 2 room suite with a fabulous view of Banff Ave and the mountains. The rooms were clean and pretty with lovely crisp white duvets (no creepy polyester bedspreads!), there were several extra blankets and towels and not one but TWO irons in case we got the urge to venture outside unwrinkled. Flat screen TVs in both the living room and bedroom, a corkscrew, real wine glasses, a bar fridge and an electric kettle (I’m a tea drinker so this won extra brownie points!) were nice little extras.
St. Patrick’s Day can get pretty rowdy in Banff and there is a pub attached to the hotel (thanks for the good time Paddock Pub!) but we really didn’t hear much noise and we were facing Banff Ave.
It IS an older hotel and the hallways are a bit cramped and crowded but whatever… so are a lot of places. If you’re looking for a quiet or romantic getaway maybe look for something on the other side of Banff but if you want a hotel that is clean, nice and right in the middle of all the shops and restaurants look no further!
I will definitely return to the Mount Royal, just wish I could have stayed longer…

I really wish I could use fancy words like intimate, historic and vintage feel. But that would really be stretching it. There really isn’t much to say about this hotel that is exceptional or great. Or even good. It just happens to be in a good location if you don’t care where your unconcious body is at night. However, it would be a great place to stay if you just need a place to rest your head and you paid some ridiculous sale price. Otherwise, don’t expect much.
Central downtown Banff location, old building, that really needs to be refurbished. The carpet is really used and looks like it’s seen traffic from more decades than I have been alive. Watch out for nails under the carpet, we stepped on the tip of a nail coming out of the carpet between the bathroom door — remember to step over where carpet has been joined. We checked in a tad early and the front desk person was very nice. But when we checked in later, the front desk attendant was someone completely different in all aspects. Parking is in the back, although it looks like a big lot, half of it is for buses but there are a few spots and the others were covered by piles of snow. Why would you shovel snow into vacant parking spots??? Oh, yeah, cause no one stays here anyway.
The building itself stretches itself parallel to Banff Avenue so if you get a room at the other end of the street, it is best to haul your luggage outside, down the street and back in through a street level door. I have no idea what Paul B. is referring to either because we had a «prison window» that didn’ t open and we had a view of NOTHING. Seriously looking into the abyss of sorrow and misery. The chairs and seating in our room were stained and gross, none of which I would like to even put my stuff on.
The bell service people also straight up refuse to do their jobs. Expect to haul your own luggage, in your very own bell trolley. And when you are doing this, also expect to uphold traffic as you navigate this trolley through a narrow hallway while people behind you get annoyed that they can’t get through… and then SURPRISE! YOU GET TO SOME RANDOM SET OF 5 STEP STAIRS and then have to haul ALL your bags the rest of the way. NO ONE mentioned this to us.
Fail fail fail. I’ve stayed at my fair share of economy lodges but this one wins ALL the awards.

Below average stay in a great location.
This place is conveniently located right in the heart of downtown Banff. Only so many things can fit in their downtown core considering it’s only 2 – 3 blocks long lol. You are across the street from liquor stores, food, shopping, clubs, and lounges. Pretty much all you need at your door step!
So we arrive late at night and checked into the hotel with 4 adults. We hurry up the elevator and took a long walk down to the room only to find 1 bed. Really??? Sure no problem, we’ll just sleep on each other. Grown ass men! It was an honest mistake and I was grumpy and tired, but shouldn’t you know? About 10 mins later we get another room and at least this time they got it right.
So the layout, starting from the underground up, you got the pub downstairs and hotel hot tub, lobby and Tony Roma’s Restaurant, and business center on the 1^st floor. This hotel pretty much stretches across the length of the block, however there are only 3 elevators that we discovered during our stay here. One in the lobby (slow), one about 10 meters away (the faster one) near the parking lot entrance, and the last one is allllllllll the way down the hall near the secret exit (half way down the block).
The hotel itself is pretty old, you could tell. They have renovated it to look more modern and at least got some flat screens in there, but they should do a little more. One of the rooms that we visited, the toilet wasn’t fastened to the floor that well so the fear of falling over while trying to wipe your derrière was greatly experience by some. Shower curtains that didn’t quite hold all the water in the tub which we had to clean up from time to time. I guess we did the housekeeping a favour cause that bathroom floor was spotless after we dried it up. TV channels were mostly fuzzy and the rooms were lacking outlets so sat in dim rooms as we happily caught up with our work back home. Thin walls and doors allowed us to creep on other rooms with was entertaining… Take the walk to the shower for the men’s was pretty nasty considering you needed to walk pass the dirty wet washrooms after the hot tub. Make sure you got flip flops!!!
I don’t mind this place being older or the misleading pictures, because the price was ok for the location in town. We parked at the hotel and pretty much walked everywhere and stumbled back with no problem at all. The pictures of this place is misleading and are smaller than they appear. The picture on their website is probably an upgrade version, the 2 bedrooms we got barely had space for us and our gear. I would have given this place 3 maybe 4 stars, but I’m –1 star for a special conversation we had with the GM.
So it all began on one cold Banff night. We were a bit rowdy and coming back from the club. We came in the hotel and proceeded towards our room. I wasn’t quite with my group the entire time, but I did notice them greeting fellow drunkies in the hall. We arrive at our room and were maybe out there trying to find our key for about 30 – 45 secs before some half naked old man came out and told us to be quiet. Ok, we just got here and were aren’t the only ones out here in this hallway, but ok no problem, «Sorry sir, we are just trying to get into our rooms. Have a good night and we’ll keep it down.»
We stay up and chatted a little longer before we passed up. The next morning we received a call from the big man himself, the General Manager. What does he have to say to us? We were being loud all night in the whee hours of the night (oh, I didn’t know we partied at the hotel). Six rooms complained about us (really, they pointed us out out of all the rooms). He wasn’t going to «PRESS CHARGES» it was our last warning otherwise he was going to evict us (don’t talk to me like we are f*cken children now). Most of us wanted to march down there and give him a piece of our mind. We held our tongue out of respect of the CC holder, but I guess that’s why there’s also Unilocal!Oh how I love you Unilocal!
I understand noise complains are bad for other guest, but threatening your other hotel guest is worse. There are many other ways to handle this situation in a way that much better than that. We aren’t the only people coming back from the club at that hour, it just happened to be that one room that just popped out and saw us so we became the scapegoat in this situation. How are we suppose to know how loud we are if we are inside the room. How about your staff address the issue immediately rather than telling us afterwards.
The situation was poorly handled by the General Manager and I would rate this place 0 if it was based on costumer service, however I am going to give this place 2 because of location and I’ll be reluctant to refer people to this place.

We had the best room in Banff! Room 200 at the Mount Royal Hotel. With a corner view overlooking Banff Ave and — Cascade Mountain — it was hard to watch television! It is the view from the middle of Banff Ave — except you are tucked away warm, dry and comfortable in your hotel room!
OK, on the down side, the flooring needed refurbishing and the street noise (from midnight to 3 a.m.) would not be acceptable to everyone, but oh that view! From the pink rays of sunrise painting Cascade to the mid day views of Vanilla Ice (ask a local) to the red/​blue sunsets — the mountain was always a sight to enjoy. I wished I was a painter who could just set up in the room for days and work away.
As a hotel we found the staff friendly and accommodating. They delivered a corkscrew to the room within minutes of asking. Parking is free at the back although it is more likely that you will have to park on the street in busy times. The hot-​tub was OK with some heat but very little water movement. Being right on Banff Ave it was a fantastic location for popping out into the –15 degree weather for some strolling. It is close to everything downtown.
In addition to the view, I must comment on the bed. It was fantastic with a great mattress below and a thick comfy comforter on top.
All this and the price suited out budget.
If you can’t stay in #200 — maybe you can tip the bellboy to let you in for a minute to check out the view! Its worth it.

On a three week road trip across Canada with my boyfriend we were in a different hotel every night. We were on a budget and the Mount Royal stands out as both one of the nicest places we stayed and the place that offered the best value for the rate we paid.
The staff was professional and friendly and the room was large, clean and featured a beautiful high ceiling and view overlooking the main street. The beds were fluffy with big white comforters (not the usual tarp-​like, dark floral comforters we had come to expect on our budget). After checking in as we were bringing our bags into the lobby the desk clerk, seeing how much we had to carry, offered to upgrade our room to one that was easier to access from the main elevator. Another employee passing through the lobby offered to grab us a luggage trolley. These small gestures stood out as excellent customer service and made us feel very welcome.
We will definitely return to the Mount Royal and highly recommend.

Do not stay on 4^th floor. It is so easy to get lost. Pictures on the website are misleading, rooms are super small and hotel staffs are not helpful. When I asked to change room they did but asked us pay for upgrade. after changing room, it was better.

This place is just ok.
The rooms are small, the cable tv is fuzzy, and the internet is slow, IF it’s working.
The only plus being your right in the heart of the action. Luxury this hotel is not.