Inns of Banff

Ok… here is the list.
Balcony door didn’t lock and are easily accessible by your neighbors, so we had to take our belongings with us to make sure we weren’t robbed.
None of the security doors to the buildings are secured.
The rooms are hotter than Hades and, of course, there’s no a/​c.
The sheets were ripped.
The rooms have zero art and were in need of renovations 20 years ago, so you can imagine how dated they look now.
Lavender soap is all that’s available. Believe it or not, not everyone likes lavender and I don’t like my man reeking of that. He shouldn’t smell girlier than me.
The shower doesn’t have good water pressure, doesn’t drain well and has the hottest water ever.
Apparently, the Do Not Disturb sign was invisible, as housekeeping knocked on our door before check out time and interrupted us at an inconvenient time.
We explained all of the issues to the front desk upon check out.
They said they’d make it right with us next visit, even though we make our home 10 hours away and this was our first trip ever.
As fate would have it, some bold weather rolled in after check out, forcing a Plan B option to our camping plans. We called the front desk and explained we would consider coming back the same day and what would they do to try and improve our experience?
After 3 hours of trying to call the hotel with no answer, calling their toll-​free number and emails, we finally reached the front desk girl, Anne, who checked us out earlier in the day.
What the management was willing to do to «make it right» was to offer us a room 2 floors higher up in the hotel building that had a microwave at $ 10 more than what we paid the night before.
This door did lock but when you opened the windows or balcony to let in some fresh air and cool off the room, it kept rattling the front door from the suction draw all night.
Then the door wouldn’t accept our key card when we returned from dinner.
Wow…thanks for making it right.
This kind of customer service, or lack thereof, can’t be ignored by the public.
Don’t let this hotel group get away with this kind of shoddy customer service.
Abysmal. Not what I would expect in a town like Banff.

While the price was reasonable, the bathroom was lacking. On the first night, there was no hot water for the bathroom sink. The front desk was not as helpful as they could have been regarding nearby attractions.

We needed a place to stay for a night as many places over the Christmas break were filled. We’ve stayed in Canmore many times over the years and love it but, no such luck this time. We last stayed at this hotel approx 15 years ago, so I knew about the roof top hot pool.
We arrived at 7:45pm and asked if the restaurant was still open. We were told it was open until 9:00 so we rushed to get to our room and back to be seated at 8:05. After we were seated and asked what we would like to drink our waitress came back and asked if we would mind going down into the basement bar to eat; as they wanted to get the restaurant ready for tomorrow’s breakfast.
Ok so we go into the bar, and ordered dinner. My steak was done well and my wife’s salad was ok. We ordered a takeout pizza and pasta for our teenagers. My son who has said that he’s never had a bad pizza said that it was the worst pizza he’s ever eaten. I tried it, and it was horrible. My daughters pasta looked straight out of a microwave package; she didn’t eat it. It looked like a disgusting gooey mess. All combined our bill was not far off going to the Keg.
The room and hotel are old, dated and worn out. If I can sum up this hotel, it needed a $ 20,000,000 renovation twenty years ago. You just get the sense that since ownership isn’t spending any money on the hotel, that they can’t attract good managers; and everything follows from there.
The only saving grace for this hotel is the roof top hot pool; which this time gave me a horrible rash.
This hotel has seen better days. If it won’t upgrade, It needs to lower its prices to a basic Best Western level not the high $ 200’s that we paid. Try keeping the pool clean too. m

Our room was freezing. They said they fixed the thermostat only to leave us a tiny space heater for the weekend! (During the winter). Their only solution was to offer us a free breakfast.
The room is large but outdated with a motel feel. It also smelled like years of cigarettes.
Parking was a nightmare.
The indoor pool is a joke and hasn’t been renovated since indoor pools were invented.
Staff was friendly outdoor pool was awesome, only reason the one star I did give them.

My boyfriend and I spontaneously decided to head to the mountains for a weekend! We got together the night before and searched hotels on your regular travel sights– needless to say we had a lot of options. At the end of the day, though, we chose Inns of Banff– and boy are we glad we did!
Upon arriving we were greeted with copious amounts of parking and friendly staff, the check in process was thorough and quick. our room, I believe, was situated in the 3^rd building, 5^th floor. Room was standard and cozy– no complaints. In fact, we even got complimentary Rocky Mountain House soap, and now who could complain about that! The outdoor hot tubs were also located adjacent to our building, with towels and change rooms down by the tubs. We absolutely loved the tubs, they were quaint, and a perfect temperature– definitely a perk of choosing Inns of Banff! There was rarely anyone in them when we went down to enjoy and the scenery was impeccable!
Though it may turn some people off, being that it is one of the farthest hotels in from central Banff, I really wouldn’t pay that any mind! It was a chilly, but pleasant walk to and fro town, roughly 15 – 20 minutes, that was a perk too though, because if you’re not going to Banff to be outside, why’re you going?
And upon leaving the next day, we accidentally may have missed check out time– though the staff was kind and accepting of our situation and didn’t seem to mind at all!
All in all our stay was pleasant and smooth. The only hole I could possibly poke, would be that I wish the tubs, both indoor and out were open later! We went out for a late supper and we’re hoping to make it back on time but sadly did not.
I would highly recommend staying here, it’s close enough to Banff, yet not too close (walking around late night the bars get pretty loud– we were glad we stayed out of the epicentre so we could sleep peacefully), great rooms, and wonderful tubs!

I paid $ 79 per night for the room, when others are charging $ 99, it’s not bad considering the price. Room are good size, but old. It feels like a motel near a highway.

We stayed here while on a girl’s trip in Banff. It was great! Definitely a bit older but the room was huge, the bed was super comfy and the service was awesome. I enjoyed the rooftop pools but really wish they weren’t so hot as it was already 30 degrees out. I would go back. Good deal.

Solid place to stay and walk into dance. It’s an older hotel but it’s very clean and very nice. The prices are totally reasonable and the staff is very accommodating.

This was a difficult place to critique. The room was a decent size. The staff were excellent. I never ate at the restaurant. They were kind enough to give me a remote control for the TV instead of the «ORDER MOVIES! ORDER THEM NOW AND PAY US!» remote. My OUYA worked watching Netflix on it and I did play Zelda: Link To The Past on it. Geeks rule.
I asked one of their staff members (Thick rimmed glasses & geek look) about something that geeks would know about. He failed. Damn fakes make us all look bad.
The location is at the far end of Banff Ave, so it can be a pain to walk to the best spots just off the main drag. There isn’t an AC in the room, just a crummy fan. The multiple buildings at multiple elevations make it a pain in the ass to walk down to the desk. That would be fine if it was in the main strip of bars etc. But it’s not. Add to that, that it charges the same, and more than places in far better locations.

You get what you paid for. We booked two rooms online looking for the lowest rate inside the town of Banff. The Inns of Banff is located on the strip but the furthest hotel away for the town centre. My retired friends and elderly tourists managed the walk — great after a big meal. The room was basic and clean, although in much need of a facelift. The bathroom needed lots of work: the vent didn’t work so the room would get muggy after a shower, the counter around the sink was lifting, the toilet drain was stained brown, the shower head was piercingly strong and the shower curtain was stained from mould on the edge. The only redeeming thing about the bathroom was the soap from the Rocky Mountain Soap Company. The bed was comfy as the mattress was fairly new. Each bed got 4 different types of pillows to choose from. The air conditioning was in the form of a oscillating desk fan which suited our needs. The room had drapes but no shears, and a slick new Sharp flat screen tv with some specialty channels. We used the indoor pool, hot tub and dry sauna which was in the men’s change room. Again, all in need of a facelift: the walls in the pool room were dripping with condensation, the tile showed signs of aging, the sauna was full of carved in graffiti — but all still useable. The hotel is great for a school group, a family with teens, or people on a strict budget.

Great outdoor hot tub, but that’s about it. The place is a bit old and banged up, which one expects a bit in a ski town like Banff, but some stuff was just unacceptable, like the mouldy shower curtain. The beds were awful, feet way higher than torso due to mattress sinkholes. :(
As far as onsite food goes — truth be told, the Japanese place has $ 30 all you can eat ONLY, and I was not impressed with the menu selection so we gave it a pass. There’s other Japanese restaurants just up Banff Avenue that are cheaper with more options.
We tried the other two places onsite and found neither to be acceptable. All the food we got at the bar (more like a glorified basement, pretty sparse) and in the restaurant was below average quality and very greasy. The «award winning» (are you kidding? Maybe in the ‘80s) Wildfire Grill breakfast later proved to be nauseating for both of us. The breakfast wrap was absolutely dripping with bacon fat that left a huge orange puddle to soak the cold cowpile of undercooked shaved hashbrowns, and the fruit salad so was dessicated and ancient that the pineapple tasted only vaguely of melon water.
We won’t be back — there’s great selection in lousy outdated accommodations in Banff should one ever feel the need.

If you want a cheap hotel while you spend the day on the mountains skiing, an afternoon in their rooftop hot pool, and then a night out on the town, followed by a morning buffet of bacon, sausage, pancakes, then this place is perfect for that!
They accommodated our birthday celebration well, we got no complaints even though we may have been a bit loud before heading out. I missed my opportunity to enjoy the hot pool but I heard it was amazing. The service at the morning buffet was AWFUL. The hotel is a bit of a maze and could use better signage. We never took the same path twice but knew the directed we had to go in and always made it to the lobby.
A-​OK if you don’t plan on spending much time at the hotel. It worked great for us!

We’d give Inns of Banff no stars if we could. First of all, we requested a refrigerator when we booked our room. But, when we got there they said it would cost $ 15 extra per night. The refrigerator could fit 6 small yogurts, nothing more. It was two inches in depth and not worth it. The place smelled like smoke, even though it was supposed to be nonsmoking. The air conditioner did not work. The room door did not lock properly. There was no «Do Not Disturb» sign. The place was a maze, with cross walks from building to building, and directories that made no sense. We spent plenty of time getting lost there. The best part was the outdoor hot pool, with the view of the Canadian Rockies. No wonder that’s the picture advertised on here!