Fraserway RV

Sept 13 I bought a brand-​new 2015 camper from fraser way RV in abbottsford –I made an an appointment to pick it up at 5pm and get my orientation – finally at 5:45 they are ready for me – so the guy goes through the camper with me showing me various things inside the camper and how do use them .He was in a hurry because it was at the end of his shift and had worked a long day so he started rushing through the orientation –he help me load the camper I did the tiedowns and he wound up the jacks everything was supposed to be taken care of…
you would think when he winds up the jacks that he would make sure that they are secure —but he did not flip up the lock switch and mentioned nothing to me that I was needing to do this at any time–
Just Two days later I take the camper out for first night — on my way out going down the Forest service road there is a dip in the road and I hear a crunch –the Jack had come down and touched the road and ripped the corner out of the camper!!! it’s a good thing it didn’t happen on the freeway
I got a hold of my salesman right away and sent him pictures –he assured me that they shouldn’t come down for any reason whether they were locked or not and would let me know what Fraser Way would do but mentioning I would probably have to use my insurance??? I wonder what the insurance company would say???
I got passed around the dealership looking for someone to deal with my problem – there quick to talk to you when you’re buying but nobody returns your calls when you have a problem
finally service department takes a stand and blames the Happy Jack Company for the problem and sends them in for warranty because they felt that there was a problem with them !!!—
Happy jack says no there’s no problem with the Jack’s now there back to telling me I need to use my insurance again — total lack of taking responsibility
Their guy loaded the camper and mentioned nothing about the lock switches so they blame the Jack company and when jack company says there’s nothing wrong with the jacks they don’t want to take responsibility
Everyone I have dealt with has been pleasant… but they’re doing everything to get out of 1000 or $ 2000 repair bill! What a waste of time!!!
Also I need to mention it has numerous deficiencies with the camper and not all small ones — I just want to return it!! — and I would never suggest Fraser Way RV

I love this place. Friendly, heplful staff and they have more RV parts (in stock) than I could imagine (+ the best TP in the industry!). All at ‘good’ prices.
This location has easy access from Hwy #1 and is worth the drive to Abbotsford!