Vodafone

I had a frustrating experience at Vodafone in Broadway Shopping Center and I am not writing this review to vent, but rather to advise people to NOT go to the level one shop, but rather the other one up by the food court. But that’s only based on the assumption that they don’t have rotating staff, in which case I advise you to avoid Vodafone in Broadway Shopping Center entirely.
I went in because my mobile modem stopped working correctly. I asked the guy behind the counter if there was something I could do, if Vodafone would de a replacement or a repair, or if I needed to replace the thing out of pocket. He was very smug with me and informed me that I would need to go to another Vodafone shop, because that particular one was just a retail place (or something like that). I asked him where these shops were, and he basically rolled his eyes as he told me. I asked another question, possibly «do you think they will be able to replace it?» to which I received a very rude «I don’t know.» Come on buddy, aren’t you in CUSTOMER SERVICE, for Vodafone? I was a customer with a question about my Vodafone device! Is what I’m asking really too much?