Jetstar Airways

This is just a terrible airline! I booked certain trips with this airline as a package, then changed for a direct flight with them later. Instead of refunding money when I took a direct flight (which they said was about $ 150.00 cheaper), they acted like they were doing me a favor by allowing the change that they were making money off of. While I did not expect much in a short flight from Sydney to Melbourne, I flew from Melbourne to Honolulu — which amounted to a terrible flight. I can accept the cramped quarters — but people right next to me were getting dinners served, and never even knew that I could have booked it as part of the flight. I was never given that option — either when I booked it, or even when I changed to the direct flight (as I described above). They charge you for everything but water — including peanuts — and, of course, I would rather cut off my right arm and beat myself over the head with it then pay for peanuts.
I have heard that the owner of Jetstar — the same owner as Qantas (otherwise referred to as «the Irishman») is real cheap, and is in serious labor disputes with employees. It seems he treats his customers the same! I strongly recommend that you try to avoid this airline in anyway you can!

Never fly Jetstar. Ever. After arriving at Melbourne Airport with plenty of time, they couldn’t check me in. I was shunted to three different people, each person couldn’t do it, and sent me to another person. The final person told me that by then the flight was closed. Seriously. If they can’t even manage a simple check in…

Staff were rude and unhelpful. When asked for help they acted like we had done the self check in before. I understand it can be annoying answering the same questions every day (I work in hopsitality) but it’s the staffs job to help with a smile on their face. I will be paying more to get a better experience next time.

JQ030 flight from BKK to MEL experience.
Paid extra fee for the seat upgrade.
That’s pretty much it.
They charge you for every freaking things on the plane. No complementary beverage service, entertainment, even a simple blanket.
I fly a lot and this is the far worst flight experience I ever had. The crew lack common sense and human touch. They were just like a robot. They completely ignored rubbishy left on the floor for the 8+ hr flight. Unbelievable. Very disappointed.
My first and last on Jetstar.

Jetstar. Our first and last experience. Our flight was cancelled. Directed to get our checked luggage of the carousel and go to the very long customer service line, with the other zillion folks. Happy to fly Qantas instead at Jetstar’s expense. Save yourself headaches & avoid Jetstar.
And remember that USA’s Southwest Airlines is THE BEST role model for domestic flights!

JetStar is like the JetBlue or Southwest of Australia but with both domestic and international routes. I can see how it could be a terrible time flying with them internationally but for short domestic flights, I like them.
I’ve flown Sydney-​Melbourne and Melbourne-​Cairns with them. The airfare is cheaper than most. They don’t have in-​flight entertainment so, bring whatever would keep you busy.
My flights have all been 30 minutes delayed and that’s worth docking a few stars, right? But what I appreciate about this airline company is the wonderful flight attendants they have. They’re always so pleasant and helpful. The best example was on today’s flight. What would’ve been my biggest nightmare with 2 crying kids in my row on a 3.5hr flight was made better by the male flight attendant. He helped the kids’ dad make them stop crying. It worked for one kid. But watching how patient he was was remarkable. Awesome job, sir!
The same flight attendant filled my empty bottle with water. I was not expecting such kindness.

Flew Jetstar yesterday round trip Melbourne-​Sydney. Started on flight 531, and this is a special shout out to «Jessie Lee»!!! Very unprofessional stewardess, rude, demanding, just not a nice person.
Then she wanted to charge me $ 3.50 for my coke, which I had prepaid with a voucher for $ 5. I refused to pay $ 3.50 for a coca-​cola (are you friggin’ nuts!!!)
A few minutes later, she realized I did indeed have a voucher, (oh, so sorry, would you like that Coke now?). My response was a firm NO! I don’t trust you, period.
A really shitty flight crew!
One more thing, Jetstar. In case you haven’t noticed, it has clearly been determined that on-​board electronics do not interfere with aircraft activities when in the non-​transmit mode, so join the rest of the world and grow up! You guys are like Mafia police on this, get it straight!
Just plain dumb rules,
You get what you pay for, and in this case, that is not much!

Ballina-​Melbourne on A320. Paid about $ 100 or so for a one way ticket which I purchased on Qantas’ website. Baggage allowance was 20kg and there was no detail on the Qantas website about incremental charges for excess baggage. Travelled with two bags which totaled 35 kg — ie — 15 kg over the allowance and the equivalent of a second bag. Jetstar charged me $ 300 for the excess luggage which was three times the price of the ticket and about ten times the price of what most global airlines charge for a second bag. Qantas should be reprimanded for selling Jetstar tickets and not informing customers about these usurious charges and Jetstar should be faulted for outright price gouging which doesn’t remotely reflect the incremental cost of carrying the bag. Qantas customer service people in Melbourne washed their hands of the problem saying it is a Jetstar issue (even though Jetstar is owned by Qantas and the ticket was bought on the Qantas website). Jetstar employess in Melbourne were unsympathetic, said I should’ve known, read the policies, etc. One even suggested they should be charging more and didn’t think $ 500‑1000 was out of line. This airline is completely out of control and I vow never to reward either company with my business again.

1+ hours late taking off for 2 hour flight.
Suggest you fix airplane before you let people sit on it with nothing to do but miss their connections.
You need a better reporting system, as for 20+ minutes we have been waiting not for the plane to be fixed but for the engineer to fill in paperwork!!! Join us in the 21^st century please.

I have never had great experiences with Jetstar. I know that they are a budget airline, but there is budget airlines and then there is Jetstar.
I have never flown on a Jetstar flight that has gone out on time — and I have always been treated as if I am trying to trick the system from the staff.
On my last trip with them I found it really difficult to work out how much baggage I was allowed… The website said 17kgs, the ticket said 15kgs — and then after I had arrived at the terminal — taken some luggage out of my checked baggage to «create» carry on and taken my bag to the counter — at the counter the sign said 23kgs.
GET IT STRAIGHT JETSTAR!!!
The time before last I had staff at the gate, getting quite agressive with customers as to what they could take on as carryon luggage — and telling them that they had to speak to cusotmer service to have the bags checked and be taken on a later flight — because they had too much for carryon. Could this not have been checked at the check — in desk if they were going to be so strict?
I have had several friends who have had horror stories with Jetstar — but I decided to give them the benefit of the doubt (and the last time we flew — I didnt book the flights)
But from now on, I will NEVER fly Jetstar — unless they are an absolute last resort!

Jetstar is a Low Cost Carrier (LCC) and shouldn’t be compared to Qantas, Virgin, Singapore Airways, etc. They’re in a different basket.
Amongst it’s competitors Jetstar is sadly a poor choice in terms of customer service, flights arriving/​departing on schedule, ticket price, staff professionalism, dealing with customer issues, etc.
I’ve flown Jetstar for many domestic flights and have had no issue with the majority of flights however when I’ve paid $ 800 to fly from Melb to Gold Coast and they want me to buy a cup of coffee onboard it seems unfair. This is just one example of the issues that have crept into the airline in recent times as competition has increased.
For a current assessment of Jetstar please visit their Facebook page to assess whether customer service has improved.
In my opinion it’s worth paying a few extra dollars to fly Virgin or Qantas domestically, or check out Scoot, China Southern, Air Asia etc for cheaper LCC fares on international routes.

My number one recommended airline service to fly when traveling in Australia.
I have flown Jetstar from Melbourne to Sydney, Brisbane, Byron Bay, Gold Coast, Cairns, Adelaide, and even to Bangkok.
Though they offer cheap deals on flights, they overcharge you and in my opinion take advantage of the traveler with their outrageous baggage fees.
Never have I ever tried to cheat the system more than with this company. Time and time again I will attempt to bring my backpack that usually ways about 7kg along with my overnighter le sport sac shoulder bag which usually adds to the same. Sometimes it work’s and they don’t even question me but it is risky.
To talk about one flight in particular when flying within Australia — I was flying from Melbourne to Brisbane. Once I got to the gate, they took my overnighter that had been okay’ed to join me on the plane by the gate and charged me 80 dollars at the gate to put it underneath with the rest of the luggage. I responded to this with a lash out on twitter that didn’t end with a positive outcome, I highly recommend not following my lead.
One of the best thing’s about this airline is there weekly deals called the Friday Frenzy. In addition to this, they celebrate tons of ‘holiday’ deals
I was lucky enough to book my flight to Bangkok only a week before my trip for under a grand. Usually you can find a flight return from Melbourne to Thailand at around 600 but like I said, I did this all last minute. In the end I was able to get a 600 dollar business class seat on the way there with a 400 dollar starter fair on the way back. The luxurious business class was amazing but nothing compared to the three seats I got to myself on the way home, super spacey. The cabin was filled with maybe 50 people tops on a huge aircraft.
Check the site now if you want to fly a friend for free later this year!

Flew jetstar Melbourne to Beiling return (stop over in Singapore). My friend had booked the tickets and only ordered the basic package (no food, not entertainment).
5 days before the flight I called up to add entertainment (only $ 24 return, per person and food $ 24 each with a sort drink or juice — a bit pricey for plane food!!).
At the time of booking my bank was having problems. I was assured by the jetstar phone representitve it would eventually go through.
The day before I flew I checked my credit card and nothing had appeared and I had not yet received an email confirming payment.
Over four hours and five phone calls (each time waiting on hold for over half the conversation) I was told it had been approved and I’d receive an email conformation within 2 hours. This did happened but I was left amazed at how difficult it was to buy a product from a provider.
Flight to Beiling went smooth.
Once in Beijing I noticed I had been charged twice for the food/​entertainment. I decided I’d wait until my return to fix the problem.
When bording in Beiling for return flight we were told we couldn’t as we still owed money. This was not true. I had a copy of the itinary saying «paid in full».
After much confusment and frustration we were transferred to another desk (there were only airport workers and no jetstar staff).
Again as the staff did not work for the company and English was limited it was difficult to find out the problem. We were told if we paid and extra $AUD230 we could get on the flight. However according to another person assisting this could not be done as we would need to pay in Aussie dollars (which we didn’t have).
The airport staff called jetstar and had to face long waiting times to be able talk to an operator. With mins to spare we were able to check on. No explanation no appology from jetstar as yet.
Luckily we has our own head phones as they had run out, so for anyone wanting to buy the entertainment but didn’t have their own wouldn’t be able to.
The frustration, humiliation, time wasted on this flight makes it clearly the worst flight experience I have ever had.
I will NEVER fly jetstar again!,

I flew Jetstar from Cairns to Melbourne and although the flight experience was not horrible, the whole situation just seemed incredibly unprofessional and «meh, I’ve experienced better».
First of all, the flight attendants were reallllly unprofessional. They always seemed a bit flustered and out of breath while walking around and one flight attendant even apologised to a passenger because he wants to take up a slot in the overhead compartments, which he went back and forth to check. Shouldn’t flight attendants have their own compartments? Oh well…
And the worst part of all… no free food :(
Jetstar isn’t a horrible option. It’s a slightly cheaper option in comparison to Qantas. However, the unfortunate part is that you can tell it is cheaper, even without looking at the bill.
My recommendation? Fly Qantas for long flights, just so you can have some level of comfort.