Staff were lovely and professional. Check in and out efficient and done with a smile. Room(102) was very large. Great bed, great shower and spotlessly clean. Nice quiet street too, so not much noise at night. Only four small issues for me: 1. Very noisy air con unit in this room. 2. TV in room is very small. 3. No room service. Working in sales, the last thing I want to do at night is go out to find food or sit in a restaurant by myself. Not sure why they can’t do room service from café to room. Even if we have to go downstairs and pick it up ourselves(«Ibis» style) would be useful for business people. 4. High charge for WIFI. In this day and age, WIFI should be free for guests. I also thought the corridors on the guest floors reminded me of a hospital. Very sterile and energy saving bulbs everywhere that give off that harsh, white light. However, minor things really. Compared to other over-priced hotels in Wollongong, this is a great place and recommended.