Optus World

Worst service ever. Bought a new I phone and they told me that I could connect it myself. I was in and out in five minutes. Help! Optus you are the pits. Everyone Stay AWAY.

Worst service I have ever received from any store. Eating and attempting help a customer is not okay to begin with, at least go into the back room to eat
The store was a mess and my problem was not resolved, I was told to go into another store fix things. Probably because he wanted to finish eating
I felt very uncomfortable having to sit next to this man for 5 minutes while he was eating and joking around with another worker, and checking his Facebook and phone. Like another reviewer said, go online to sort any issues

Standing at the counter of Optus World in Broadway, one of the workers looked over his shoulder and spotted me waiting. With a sigh that suggested I was severely putting him out, he swaggered lazily to the counter.
«How are you Ma’am» he said with his mouth. With his eyes, «What do you want?»
«Hi, good thanks, how are you?» I replied cheerfully. He stared at me blankly and there was an extremely uncomfortable pause.
Sensing that this conversation wasn’t going to go any further, I told him that I was there to change my phone to a plan. He rolled his eyes (why?!) and slouched back over to where the files were. Standing at the files station, he stopped for a while to chat with the other worker. Perhaps to ask him about the plans, I thought. No. Just to call him a ‘douche’ and talk about what they were doing for the rest of the week. Eventually he made his way back to me with a pamphlet on the different plans they offered. I told him which one I wanted.
«Well, do you have supporting documentation?» he asked, clearly looking for a way out of the task. I told him I did and once again, without explanation, he walked away. After a couple more minutes he beckoned me to join him at one of their computers.
What followed was an extremely painstaking 20 minute procedure, during which he proceeded to continually checked his facebook and messages (I would say close to every 10 – 20 seconds). He mumbled his way through what that he was required to tell me with such monotony that it was all but incomprehensible and after all the information was compiled he moved to the photocopier where he stopped to talk again with the rest of the staff.
As the shop began to fill with unimpressed customers (in the duration of my visit two separate customers came back to complain that they had not been given what they’d asked for), the employees continued to call each other names and joked with each other about taking their time. Judging by the faces of the customers in the store, I would say that there was nothing funny about it.
The staff were unprofessional, unhelpful and unfathomably slow. What did I learn from this? If you’re ever thinking that going in to the store to get something done will make your life easier, then think again. Do as much as you can online and by yourself — I will be from now on.