Thrifty Car & Truck Rental

Living fairly close to the CBD, I sold my car a few years ago in favour of PT and walking, but I do hire cars regularly for day trips or days when I just can’t get around without one. The customer service at this particular Thrifty outlet was definitely the friendliest I’ve ever received. Everything was sorted when I got there and I was ready to drive away within a few minutes. It was a freezing morning, so they even pulled it up and left the heater going to warm it up for me.
I hired it overnight but was told if I didn’t make it back before they closed the next day, I could bring it back the next morning at no cost. I’ve had prior experiences at other rental places where they threaten you will all kinds of charges, these guys just seemed to be a little more human!
The car was immaculately clean although unfortunately had that very old ‘a smoker has been here’ smell to it. Not their fault though, people that smoke in hire cars are jerks.
Add to this that I got velocity points for my booking and it was $ 20 cheaper per day than the other option, I will definitely hire from here again.

Car was nice, people were great! Company stinks! Rented through Expedia. When we pick up car extra charges were as much as rental and I’m not talking added insurance. Bill looked like hospital bill. Premium location charge, registration recovery charge, management charge. All these should have been in quote. I would never rent from thrifty again. There are plenty of other places.