Realmark

I live in a Realmark Strata run place. And, slowly but surely this place is going downhill into a deep, dark abyss.
I don’t understand what a Strata does and the function of it. Problems crop up all the time at complexes. It was of my understanding that you call them, they fix it, problem solved. This isn’t the case. Rather this Strata is contacted with a problem, then they suss out quotes for it to be fixed/​alleviated, then the quote goes to the Council. And, if the Council disapproves quote, the problem has no chance at being addressed because the Strata lacks enough initiative to suss out more affordable quotes.
Issues:
1) Staff– The staff blatantly does not care. What exactly are they doing over there? Our complex shares recycling and trash bins with another complex. Trash was spilling out into the street, so naturally we contacted the Strata (Alison). We were told they’ve tried in the past and were unsuccessful. Um, what happened to the saying «try, try again»? So, guess what I did? I sent pictures of our trash-​filled street to PerthWaste and a lovely lady named Nadia sorted it out and sent us several more bins. Wow! That wasn’t hard at all.
2) Lack of communication– Realmark put out rat poison in all of our courtyards without our consent and/​or knowledge. It made us feel uncomfortable as sometimes we dog-​sit. So, we contacted the Strata stating we threw ours away. They didn’t know what we were talking about. Then, they sent out a letter to remove the rat traps and when we tried to remove the others they were glued down. It isn’t the nicest image to walk into a complex and the first thing you see is this black box with the word «POISON» on it. Then we called again stating they are glued and can’t be removed, they remembered they were the ones that put them out due to a rat complaint.
3) Our gate was broken, so they supposedly fixed it, but they didn’t give the Postman a new key. Therefore, we can’t get mail unless someone either leaves the gate open or they buzz us (but, oh, wait, the buzzer is broken. See below).
4) THIS IS THE KICKER! We live close to the Brisbane. So, guess what occurs outside my windows at night? People urinating and people having sex. I have found a pair of panties in our bushes. I’ve even had a woman in mid-​stream of being caught, ask me if she could use the toilet in my house. Um, what? You don’t get busted for a crime and ask to come inside and break bread. Just saying.
I am so appalled at this, so I asked the Strata (Yvonne) to put in some lighting outside. They sussed out an electrician (in which I was the one on-​call with him and had to walk him around outside), he was too expensive according to the Council. Problem has yet to be addressed. How about going back to square 1 and seek out other quotes? To make matters even better, I have now picked up two bloody tampons outside of my gate. Do you know how disgusting this is?!?
5) Incompetent– The complex was sent out letters stating that we couldn’t hang our clothes to dry. Sorry, but we are trying to capitalize on the hot Australian sun and save energy. Not to mention, the clothes dryer doesn’t vent outside, but rather inside. Talk about inefficient. We decided to fight this issue, sending them pictures of our clothes-​hanging, which isn’t permanently-​fixed, along with an approval request. And, all of a sudden, they just let it go. No answer, no resolution. So, we will still be hanging our clothes in the sun come summer.
6) We were sent a letter two months ago of a survey, asking if our buzzer works. It doesn’t. Two months later, it still doesn’t work. This makes life fantastically easy trying to receive packages (hint my sarcasm). Try running a business without a buzzer in a gated community. I was told by Sandra that we are only tenants (meaning we aren’t owners). Okay, but this still is my home. I’m the one dealing with the inconveniences day in and day out. And, I still run my own company out of my «home» whether renting or not. Fix it. Period. Someone has since put up a note stating that «our buzzer doesn’t work due to the shit Strata.» Classic.
7) Maintenance– I have yet to see a gardener sorting out the years of dead leaves on the complex, the trash in the bushes, and the trash mound outside which could only be enhancing the rat problem. And, on the buildings gate frame is literally falling apart (bricks separating) as the foundation on one side is sinking.
We have a paper trail on all of these items reported and not addressed. It is so frustrating caring about something when others don’t. The truth is, we don’t want the world, just a clean, functional and safe place to live. I didn’t think that was to much to ask for. If you have to go with a Strata, I can’t urge you enough to go with another company. I still for the life of me don’t know what they do. I’ll report any resolution, but for now, I’m not holding my breath.