Roadhound Electronics Pty Ltd

They know nothing about repairing mobile phones. I wonder why Samsung consists on working with them.
I sent my Galaxy S5 three times for the same problem and every time they sent it back with the same problem not fixed. I don’t know what to do. Samsung wants me to send it for the fourth time to these people. 2 months not being able to use the phone as it is going back and forth to Roadhound.
If you live in Australia, never use Samasung mobile phones or tablets because once something goes wrong with your device, that’s it. You either have to pay for a good repair service even if your phone is still under warranty, or you will have to but a new device.
Very upset with Samsung Australia.

My mobile phone has been with them for repair now for four (4!) weeks. It was a simple screen replacement, one that could be done in less than a couple of hours in any shopping mall kiosk, but since mine was a warranty repair, it had to go through specific channels and procedures.
Repair has been painfully slow, communication has been absolutely nonexistent, and when I have called them, they are unable or unwilling to give me any sort of information. For example, repair has been completed and the phone has been ready to ship for nearly a week now, and is even on the «shipping shelf.» No one can tell me why it hasn’t been shipped yet, and the rep I spoke with simply said she’d try to get it shipped out today.
I cannot rate this company, its employees, or its ability to do what it’s supposed to do low enough. I would recommend going to any primary school child for better service.