I am really torn on this one. I love my dress, but their customer service leaves much to be desired.(Armadale Shop — High Street) The pro’s: no booking; beautiful dresses; lovely dressmakers The con’s: communication(I wasn’t told to bring someone to my 2nd fitting and while this may seem intuitive, it wasn’t to me); when I asked to try on the dress when I picked it up(with a 2nd person), they wanted to charge me an additional $ 100 for an hour with the dress maker since only the dress makers can touch the dresses; they tried to overcharge me(double!) for a custom lace hair clip. Luckily the dressmaker double checked); general arrogance of the sales people . In the end I’m really happy with my dress, but when you are spending that much money, I expect far better service.
Michelle J.
Tu valoración: 4 Adelaide, Australia
I was in a wedding last year where the bride had her dress made with Karen. The dress was amazing, and so different to anything we had seen in the shops. My friend knew exactly what she wanted, and that was basically a combination of six different dresses. Karen was wonderful. She sat down initially with my friend to go over exactly what she wanted, and she seemed to get it. She drew a sketch, and it pretty much encompassed everything she was after. In the lead up to the wedding she had several fittings, and the dress was finished two weeks before the wedding. It fit perfectly, and looked amazing. The price range is on the more expensive side, but really you pay for what you get.