Adelaide Metro Info Centre

If it’s just a bus ticket that you’re after then depending on the time of day you happen to pass this place by, you may just be better off purchasing from elsewhere. Especially if time is on the essence!
However if you need assistance of sorts with Adelaide’s less than ideal transport system, then this is the place to go. Perhaps note that Adelaide Metro Info Centre is also the place when dodgy bus tickets won’t live up to their purpose and you need a replacement.
Given that most bus stops are just across the road from the Adelaide Metro, which is located on the corner of Currie and King William Street in the centre of the cbd, it’s therefore a convenient venture.
The store is also quite nice, and although a line does prevail at the busiest of times there is often sufficient and efficient staff who are thankfully on the ball. Thus providing speedy assistance!

This is where you go for all of your Adelaide Metro Bus needs and is a saviour for any tourist lost amongst the many modes of transport within Adelaide. The Centre has several customer consultants who will help you if there is particular place you need to go and are not sure which bus to take or where it leaves from. They can also help Adelaide natives who want to buy a ticket, change one that has stopped working or check out any new routes.
There are plenty of route brochures available with information on almost any bus service and they can help you with trains and trams as well. It can be busy sometimes which can mean you could wait a while, so try to avoid peak times.

These types of services are supposed to serve the people; provide information easily and efficiently. The system is not supposed to serve the service provider over the people the service is being provided to and incidentally the people who are paying for the service to be provided through their taxes. All too often I am lined up waiting to get me weekly ticket noticing people being spoken to in a very uncalled for rude manner — most often it is people with English as a second language. The great irony here is that the people who are speaking rudely to them tend to be people from a diverse background themselves, so it seems doubly rude.
I think the way information is presented in this venue could be much better, clearer and comprehensive. Adelaide is a pretty straight forward shape, and it should be very simple to describe where to catch a bus, I don’t always get a very direct or clear answer here and I seriously think it needs improving. It’s the system I suppose, not the individuals at fault; but I do see faults in the system.
Compared to the Melbourne or Canberra Metro this one is only so-​so.

The Adelaide PT system may not be perfect (it’s soooo freaking slow and kinda confusing), but the Adelaide Metro Info Centre is alright by me *fist bump*
Yes I just fist bumped the Info Centre. They deserve it.
Fast queues! In a public service building! Who ever heard of such a thing?
Not only are there generally lots of staff to help out, they are actually helpful. If you’re confused (and I don’t blame you), there are lots of maps for every conceivable transport route, either by bus or by train or tram, as well as wandering staff to help.
I tend to go in here for tickets when my multi-​trips run out and it’s exactly what it should be: fast and easy.

Try explaining the needlessly complex Adelaide Metro ticketing system to an out-​of-​towner… «Well you’ll definitely want a Multitrip Interpeak 2 Section ticket, a Multitrip All Times 2 Section ticket, a…» The blank look on their face indicates it’s best to leave that to the professionals.
You can use EFTPOS and credit cards to buy tickets at the Info Centre (most news agencies and ticket resellers only accept cash).

Transport Offices. Sometimes they can be one of man’s greatest enemies. Long queues, tired employees and an incredible amount of information crammed into one place so that you never immediately find what you are looking for.
Well, this is the first public transport bureau that I’ve come across which is the complete opposite. It’s small and efficient. Instead of numerous queues there is only one so you’re always sure you’re in the right line. Usually there is a minimum of 4 people working during peak hours and they’re quick, friendly and helpful.
You can go there to buy tickets or pick up a map. I’ve never had the problem of a certain map not being available and they’re placed according to number, hence very easy to find. Efficiency and customer-​oriented service at its best!