HCT Busvermietung GmbH

We contacted HCT Busvermietung GmbH for multiple coach transfer services in Germany in November 2014. We had a very bad experience with one of the transfers from Germany to Holland where the driver has clearly put our group safety at risk when driver kept driver after tire failed.
The feedback that I have received from the person responsible of this group was the following:
— After having left German town for 30 minutes, all passengers heard a noise which they understood was coming from a tire
— Bus driver kept driving for 10 minutes until bus was unstable
— It was indeed the tire which was damaged and now the wheel as driver kept driving. Tire has been identified as the front left tire below the driver’s seat.
— Driver tried to repair tire for an hour, people from the group have tried to help him out.
— Conclusion was that they couldn’t do it themselves and driver called for assistance which advised to come in the next 20 minutes
— Waiting time 1 hour approx.
— 1h30 to repair the tire with assistance
In addition, my colleague asked the driver to drop off two ladies from the group who had to catch a flight the same evening. Driver knew about their flights. Normally, the transfer was indeed to be done directly to Amsterdam hotel but because of the incident, the group couldn’t afford taking the risk. Driver complained about the situation, said it wasn’t foreseen, said he didn’t know the way. Finally, agreed but kept complaining.
Finally, company ignores the complaint and won’t provide us with their feedback.